Customer Success/Onboarding Specialist

About us

KioskBuddy is a SaaS app that transforms a tablet into a self-service ordering kiosk. We help restaurants, food trucks, cafes, and other similar businesses with their staffing needs, allowing customers to place orders all on their own and freeing up employees for higher-impact tasks. Our vision is to give small businesses a scalable workforce at the push of a button, and kiosks are just the beginning.

We’re a small, fast-growing startup looking to add a key member to our team! 🙂

What you’ll be doing

You'll be in charge of making sure customers are getting the most value out of KioskBuddy! Here’s what you’ll be doing on a day-to-day basis:

• Handling scheduled calls for inbound inquiries, customer training, and kiosk strategy

• Proactively reaching out to customers to help with setup

• Investigating how to make sure each customer has a successful KioskBuddy experience

• Expanding resources to improve our onboarding experience, including process improvements, knowledge base articles, guides, and more

• Occasionally assisting our customer support team with more complicated live chat questions about KioskBuddy

Our team is 100% remote, but our customer base is in the United States, so ideally we are looking for someone comfortable working in North American time zones. Flexible work schedule but should be comfortable working 9am-5pm PST.

What we’re looking for

• Great communication skills (verbal and written)

• Patience and empathy in helping non-tech savvy customers

• English fluency

• Strong willingness to learn

• Bonus points for experience in the food and beverage industry

Benefits

• Competitive salary

• 100% remote working environment

• Flexible hours