LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans over 145 countries and more than 1000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with presence in the United States, UK, Egypt, India, Turkey and Australia. The company serves customers in North America, Europe, Asia Pacific and the Middle East.

We are seeking a seasoned Program Manager to develop key customer relationships and manage a team of PMs to drive KPI results, as well as mentor PMs to deliver every project on time within budget and scope. Ideally, the Program Manager will have experience in AI-related Data Annotation, Data Collection or Transcription projects.

Desired Leader Profile:

Seasoned leader who is skilled at getting the best out of the people and projects they oversee.
Thrive on ensuring that all customers are partners and not just transactional relationships.
Innovative and able to consistently bring out-of-the-box solutions to difficult “not in the box” problems that come with agile project management.
Build structure and set up well-organized PM processes for an entire program/client, as well as monitoring for team adherence to that process.
Thrive on planning projects, building smart systems and working with project teams.
Skilled at risk management and not only able to analyze possible risks and ways to mitigate them, but also mentor staff in these areas.

Key Responsibilities:

In concert with the Sales Team Lead, the Program Manager is responsible for overseeing key client relationships for the program including identifying areas of risk and driving metrics across all projects within the program.
Help field any client escalations and ensure overall client satisfaction across the program

Ability to earn trust and respect from project’s stakeholders; ability to influence decisions that need to be made to drive project success.

Attend all client meeting prep and client meeting calls and support PMs with managing client expectations, project communication and driving the strategy in the relationship as well as ensuring that WBR slides reflect this
Provide direction to PMs to follow proper project procedures and protocol
In concert with the Delivery Director and PMs, provide strategic direction and help to lead QBRs
In concert with Delivery director, help with setting forecast, client invoicing and budgeting for Program
Oversee the quality, head count and production metrics for all projects within the assigned Program. Each week review metrics and drive progress
Providing necessary reporting (or mentoring on reporting) throughout various project phases
Drive the coordination of internal resources and contractors for the flawless execution of projects
Meet SLAs in delivery and quality
Mentor Project Managers in planning and project execution; avoid mistakes where possible
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Measure project performance using appropriate systems, tools and techniques
Report and escalate to management as needed
Create and maintain comprehensive program documentation

Qualifications and Education Requirements

Education

Bachelor’s Degree or equivalent experience

Highly Desired Skills

Industry experience in project management for data annotation, labeling and collection projects for machine learning and AI projects
Experience managing contractors and remote teams
Experience with linguistic, transcription or translation projects

Operations/Team Management

Extensive experience leading teams and conducting performance management reviews and tasks
Experience coaching PMs of any experience or performance level, including PIPs
Project and program leadership experience with an emphasis on driving metrics and influencing successful outcomes
Successful history of following and creating organized project and program process and structure
Strong knowledge and sense of importance towards SLAs and operational aspects
Ability to successfully communicate with a team of PMs and PCs and drive their efforts toward common goals and best practices
Ability to successfully report on program and project level progress to senior leadership
Advanced ability with PowerPoint and Data Modeling, as well as teaching these skills to PMs, to drive strategic initiatives with clients
Ability to negotiate win-win agreements and teach PMs this

Program and Project Management

Solid knowledge of program and project management processes, methodologies and tools & techniques and ability to adapt them to the organization; understanding of formal and informal organizational structures
Proven working experience as a program manager or senior project manager (5 years)
Ability to work under pressure and against tight deadlines for a prolonged period while maintaining a high level of speed and accuracy to produce accurate results
Excellent mathematical skills and statistical knowledge, including advanced Excel.
Solid organizational skills including attention to detail and multi-tasking skills
Strong interpersonal and collaboration skills
Excellent written and verbal communication skills
Tech savvy with knowledge of linguistic and project management relevant computer programs
Strong knowledge and experience of using Microsoft Office products and in particular, Excel, Word, PowerPoint and Outlook
Flexible with occasional travel

Additional information:

LXT is an equal opportunity employer and ensures that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision is made on the basis of skills, qualifications, and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share but also by how we positively impact people, society, and the planet.

Program Manager