Sales Development Representative

Marchex has been delivering innovative revenue generation and business optimization solutions for our customers since our founding in 2003, and as a public company since 2004. Marchex harnesses the power of AI and omnichannel conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue acceleration. Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels. Through our prescriptive analytics solutions, we enable the alignment of enterprise strategy, empowering businesses to increase revenue through informed decision-making and strategic execution. Marchex provides conversational intelligence AI-powered solutions for market-leading companies in leading B2B2C vertical markets, including several of the world’s most innovative and successful brands.

Job Overview
We are looking for a Sales Development Representative to act as the liaison between our Marketing and Sales teams. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. In this role, you will make outbound calls to potential clients who have expressed interest in learning more about Marchex’ capabilities or appear to be strong potential customers based upon our ideal customer profile and general market focus.

The Sales Development Representative qualifies prospective customers through targeted questions about their business strategy to include information them about Marchex’ offering and establishes the probability of the prospect being a good match for Marchex’ services.

To be successful in this role, you should have previous experience developing leads from marketing campaigns and meeting sales quotas. You will use your communication skills to cultivate strong relationships with prospects, from first contact until you set the appointment for the Commercial or Enterprise Sales team. You will also ensure proper pass-off to the Commercial or Enterprise Sales team. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you.

Job Impact
Driving new customer relationships is the lifeblood of our business. We pride ourselves on being a customer-focused company and ensuring that every experience a current or prospective customer has with Marchex is a positive one. The Sales Development Representative has an opportunity to play a critical role in growing our Analytics business by prospecting and setting appointments and partnering with our Commercial and Enterprise Sales teams.

Team                                         
The Sales Development team is responsible for driving new customer relationships from a defined target account list of mid-size and major companies while also fielding inbound leads.

Outline of Duties and Responsibilities

• Setup meetings and present Marchex products to potential clients via phone and email communications.

• Make outbound calls to prospects who have expressed interest in learning more about Marchex.

• Make outbound calls to prospects who are considered an ideal customer profile and part of the target account list.

• Qualify potential prospects by asking questions to determine potential fit for Marchex products.

• Record prospect information in Salesforce.

• Respond to customer inquiries in a timely manner.

Experience, Skills and Qualifications

• Bachelor’s degree preferred or equivalent experience required.

• At least 1 years’ experience in an inside/outside sales environment preferred.

• Experience working in and understanding a goal oriented, fast paced environment.

• Demonstrated ability to see tasks through to successful completion.

• Results driven and highly motivated self-starter with demonstrated initiative.

• Excellent verbal and written communication skills with demonstrated ability to communicate clearly and effectively.

• Overall positive attitude, team-player orientation and willingness to be flexible in a changing environment.

• Experience using a windows-based PC, a CRM tool such as Salesforce, and intermediate knowledge of MS Office suite, specifically Outlook, Word and Excel required.

• Ability to work as part of a team as well as successfully function independently.

Working Conditions     
The job conditions for this position are in a standard office setting and may be fully or partially remote.  Employees in this position use PC and phone on an on-going basis throughout the day.  Limited corporate travel may be required to remote offices or other business meetings and events.

Benefits
Marchex is committed the wellbeing of our employees. To ensure that every employee has the support they need Marchex offers a comprehensive benefits package. Some of these benefits may include, but are not limited to: Medical, Dental, Vision insurance; Life & Disability, Employee Assistance Program, Paid Holidays, Generous PTO, and Retirement Savings (401k/ RRSP). The benefits package offered may differ by location.

*Compensation

($45,000 - $68,000 USD)

Compensation range listed above may include base salary and short and/or long-term incentives. Exact compensation may vary based on skills, experience, and location.

Marchex’s commitment to diversity
We value a diverse workplace. Marchex is committed to employing people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on request.

**Please note that Marchex is unable to provide visa sponsorship at this time.