E-Commerce & B2B Specialist - In-Country Enablement

About Passport:

At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.

Role Overview

We are seeking a highly organized, detail-oriented, and proactive eCommerce & B2B Specialist to support our In-Country Operations team. This role requires a forward-thinking individual who can manage marketplace operations, monitor account performance, and ensure seamless order fulfillment. The ideal candidate will have hands-on experience in eCommerce operations, strong analytical skills, and the ability to manage multiple priorities with accuracy and efficiency.

Key Responsibilities:

• Oversee inventory management, forecasting, and replenishment planning to ensure smooth operations across multiple international marketplaces.

• Reconcile inventory discrepancies, including lost or damaged units, returns, and stranded stock.

• Monitor account health, policy compliance, and pricing; resolve suppressed listings, performance notifications, and other account alerts.

• Generate and analyze reports on sales, returns, inventory performance, and other key metrics.

• Manage end-to-end B2B orders, coordinating with warehouses and retail partners on fulfillment, labeling, logistics, returns, and replenishments.

• Prepare packing lists, invoices, and documentation while maintaining accurate records for tracking and reconciliation.

• Identify opportunities for growth through analysis of promotions, profitability, and marketplace performance.

• Collaborate with cross-functional teams and external partners to anticipate and resolve operational challenges.

Required Skills & Experience:

• 2-3 years of experience in eCommerce and/or logistics operations required.

• Highly organized, detail-oriented, and capable of managing multiple priorities.

• Strong communication skills and ability to follow up with internal and external partners.

• Analytical mindset with proficiency in reporting and data analysis.

• Proactive, forward-thinking, and capable of anticipating issues before they arise.

• Familiarity with WMS platforms and Amazon Seller Central preferred.

• Experience managing B2B orders, including shipping documentation and invoicing preferred.

A sneak peek into our perks & benefits:

• Competitive cash and equity packages

• 100% remote work environment #LI-Remote

• Paid Time Off

• 8 weeks Paid Parental Leave

• Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!

• Quarterly virtual team gatherings and biannual team offsites

• Annual Work Smart Fund to support your professional growth & working environment

• Teammates around the world in 20+ different countries!