Bilingual Patient Care Coordinator

About us:

PurposeMed was founded in 2019 with the mission of improving access to complex care for underserved communities. We’ve grown quickly in our first few years, and now our exceptional team serves thousands of patients each month across our multiple verticals.

PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie is focused on improving sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community—we’re now the largest HIV prevention service in Canada and have recently expanded to the USA to further increase access to care! Frida is changing the lives of patients with easier access to adult ADHD diagnosis, and fast and affordable treatment. Foria Clinic provides trans, non-binary, and gender-diverse Canadians with gender-affirming healthcare. Affirming Care Pharmacy is a specialty pharmacy with locations in Calgary, Alberta, and Mississauga, Ontario. This partnership provides our patients with an end-to-end healthcare experience, from treatment, to prescription delivery, to continuous affirming care.

We’re one of LinkedIn’s Top 15 Startups in Canada, the #2 Company-to-Watch in Deloitte’s prestigious Technology Fast 50® program, and a member of the Team True North® roster as one of Canada’s fastest-growing and most promising startups. Our culture is highly mission-driven; our team is passionate about bringing healthcare to those who need it most. Best of all—we have fun doing it.

Permanent, full-time opportunity

Location - Remote (Canada)

Working hours: 9am-5pm or 1pm-9pm Eastern Time

Applications will be accepted until Wednesday, October 16th at 8pm Eastern Time

Though we have an office based in Calgary, this is a remote position that is open to candidates across Canada. PurposeMed's office is located on the unceded and traditional territories of the peoples of the Treaty 7 region in Southern Alberta, which includes the Blackfoot First Nation tribes of Siksika, the Piikani, the Kainai, the Stoney Nakoda First Nations tribes of Chiniki, Bearspaw, and Wesley and the Tsuut’ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to Métis Nation of Alberta, Region 3.

Who we hope to find:

PurposeMed is looking for a bilingual Patient Care Coordinator to join the Freddie USA team. In this role, you will be asked to serve as the primary point of contact for both Spanish and English speaking Freddie USA patients and guide them through their Freddie journey, ensuring maximum patient satisfaction and retention.

Reporting into the Freddie USA Strategy and Operations Manager, your responsibility is to provide exceptional and personalized support to our patients. Through phone, email and SMS, you’ll help us ensure that our patients have an incredible experience with Freddie. 

In this role, you’ll make an impact by:

• Being the Freddie expert: Answer questions and proactively reach out to patients via chat, phone, email and SMS. You’ll be responsible for learning the Freddie process and communicating with patients in an empathetic way.

• Acquiring new patients: You’ll help prospective patients understand the benefits of Freddie and guide them on how to get started.

• Onboarding new patients: Place calls to our newest patients, welcoming them to the Freddie family and helping them get the most from Freddie.

• Executing operational workflows: Own the Freddie Daily Operational Processes to ensure patients receive a consistent experience and that everything “behind the scenes” runs smoothly.

• Driving process improvements: Take feedback from Freddie patients and incorporate it into how we do things so we can continually improve.

We need someone who has:

• Strong communication skills in English and Spanish, both written and verbal, to effectively interact with patients, external partners, and team members.

• Excellent problem-solving abilities and a strong willingness to learn.

• A "driver" personality—biased toward action and collaboration, the ideal candidate will be constantly pushing toward clarity, alignment and ultimately, delivery of results.

• Exceptional organizational skills—organizing information, people, and tasks brings joy, and creates clarity, focus, and progress.

• The ability to work in a fast-paced and rapidly changing environment.

It would also be great if you have:

• An analytical skill set - you can use data to improve yours and the team’s activities

• Customer service or sales experience

• A balance of attention to detail and swift execution—we need to do things quickly, and we need to do them well.

Compensation:

• $55,000 - $65,000 CAD a year

• The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below!

Do you think you could be our next Bilingual Patient Care Coordinator? We look forward to seeing your application!

Why you should join us:

• Be part of a team of great people who don’t take themselves too seriously. While we’re serious about the problems we solve, we believe in having fun along the way.

• Make an impact, every single day. We’re providing compassionate, affirming care to many people who have never received the proper support before. 

• Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming. 

What we’re offering (based on full-time, permanent roles in Canada): 

Work/life flexibility and time off:

• Work flexibly within a team that’s remote friendly; we believe that work should fit around your life*

• 20 vacation days and a team that will remind you to use them!

• Annual winter break closure

Care for your physical and mental health:

• Extended medical, dental, and vision care starting on your first day of work!

• 8 wellness days

• $500 health and wellness spending account

• $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments

• $20,000 of lifetime coverage for gender-affirming care and procedures

Investment in your learning and growth: 

• $500 learning fund to use towards courses and other professional development

• Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential

Family care:

• $3,400 lifetime coverage for fertility drugs 

• Parental leave program for birthing and non-birthing parents–your choice of: 

  • Short term: 4 weeks off to use flexibly in your first year of parenting

  • Long-term: 13 weeks EI top-op

Eligible team members and their dependents** also receive no-cost access to PurposeMed’s services:

• Freddie: PrEP assessment and follow-up appointments

• Frida: ADHD assessment

• Foria: Gender-affirming care services 

If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you’ll love PurposeMed.

PurposeMed is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don’t have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you’ll apply!

*Most of our roles are performed virtually from home across Canada. Team members working onsite at Affirming Care pharmacies do need to be physically present.

**Permanent team members (employees) and their dependents are eligible, however, the person receiving the assessment must live in a province in which Freddie, Frida, or Foria operates, and be over the age of 18. Additional restrictions apply.