Customer Service Representative

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 

We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as a Customer Service Representative look like?

• Respond promptly to customer inquiries via phone, chat and/or email

• Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs

• Maintain customer accounts by recording account information and documenting interactions

• Exhibit a positive, empathetic and professional attitude towards customer at all times

• Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers

• Provide feedback on the efficiency of processes

• Performs other duties as assigned

What are the required qualifications for a Customer Service Representative?

• Must have a high school diploma or GED

• Must be 18 years of age or older

• Minimum of 1 year of experience in customer service

• Good communication skills, verbally and written

• Customer orientation and ability to adapt/respond to different types of customers

• Ability to multitask, prioritize and manage time effectively

• Proficient in PC operation and navigation

Having these qualifications are helpful, but not required

• Call center or BPO experience

• Experience supporting customers on all channels - voice calls, chat and email 

• Familiar with CRM systems and practices

Ninja Perks and Benefits

• Competitive compensation

• Medical, dental and vision insurance

• Paid time off, birthday leave

• Bonus and incentive plans

• Opportunities for skills training and personal and professional development

Have fun and grow as a Customer Service Representative! Are you ready? Click apply now!

SupportNinja is an Equal Opportunity Employer