Remote Based - Customer Service Representative

About the role

We are excited to invite you to join Tabby’s mission to revolutionize customer experience as a Customer Experience Representative.

In this remote role, you will be responsible for providing exceptional customer service in both Arabic and English, addressing inquiries, resolving issues, and ensuring a seamless experience for our customers.

*You must have your own device

Key Responsibilities

Duties and Responsibilities:

Support Tabby customers over chat and phone calls and answer their queries ( Arabic & English )
Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
Champion and implement customer service policies and procedures that align with company objectives
Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.

Skills, Knowledge and Expertise

Qualifications and Requirements:

MUST have previous work experience
Alexandria Residences ONLY
Must have stable ADSL connection
Have a functional Laptop with the below minimum requirements: Processor : Core i3 and RAM : 4-8 GB
Provide a quite and stable work environment
Proficiency in both written and spoken English and Arabic
Excellent analytical, communication, and problem-solving skills
Good self-awareness and excellent soft-skills
Ability to multitask, meet deadlines, and work in a fast-paced environment
Ability to work effectively and build strong relationships with cross-functional teams
Ability to handle pressure

Benefits

Remote based work
Medical Insurance Individual Package 100k\Year
Internet Allowance 300 EGP Gross monthly
Device allowance 2,000 EGP Gross monthly for the first year
Growth opportunities