Support Engineer

🏃🏼 Short on time? Summary below

• Who you are: experienced, customer facing engineer with 3+ years Python

• Ownership: all technical customer queries at Vital

• Salary: $150 - $164K + share options

• Time zone: US Eastern + Central America

• Important note: This isn't a typical Support Engineer position. You'll be expected to be coding internal tooling solutions / debugging for ~40% of the time. The rest of your time you'll be the point person for all technical queries from customers.

What we’re building

Did you know fifty percent of the US population has a chronic disease? 86% of healthcare costs are attributed to this healthcare crisis. Combined with a shortage of healthcare professionals, rising healthcare costs and increased demand for personalised care, the need for cheaper, personalised and proactive healthcare is the biggest crisis affecting the US - this is where Vital comes in.

Vital is on a mission to decrease the cost to predict, diagnose and prevent chronic disease by an order of magnitude. With more and more data being collected from wearables, lab tests and patient-doctor exchanges, we’re entering an area of healthcare where data is abundant. With this abundance of data, we’re on the cusp of being able to predict diseases earlier than ever!

Our team behind Vital

We’re a small but mighty team of 13, remote first and spread across US East Coast and Europe. We’re a bunch of AI, ML, startup scalers who’ve worked at companies like Apple, SpaceX, Ro, Lyft, Monzo & Babylon Health. What brings us together is knowing we can help make healthcare cheaper, personalised and proactive for all.

We’ve raised funding from world-class investors like Point Nine, 20VC, YC and 10+ renowned founders turned angels. Since then we've been heads down building and shipping products our customers love - now we're ready to scale. We believe in staying lean and are looking for the best engineering minds in the world to make our mark in health.

→ Our tech stack is: Python(Fast API), Go, Typescript, React, React Native, GCP.
→ Test our API’s for yourself here.

Why we need this role

We’re searching for an experienced, customer facing engineer who’ll join us as our founding support engineer. Our customers are engineers like you, who expect seamless support when they hit a technical roadblock. As a result of our success, we now need someone to own all things technical and customer facing at Vital.

What you’ll be doing day to day

• Deep diving with our customers to resolve queries. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

• Ideating and building features that’ll help improve our support for customers

• Collaborating with our Head of Product, Boris to determine our product roadmap

• Working with other engineers to make continuous improvements as they come up, you’ll have full access to the stack in this role

• Supporting our customers in all moments of their journey with us, from introduction calls to onboarding set ups - you’ll be the go to person for technical support

• Building out a world class technical support function, that people tell their friends about 😉

Who you are

• You have 3+ years experience as an engineer using Python

• You get your energy from solving problems for people

• You have worked in a customer facing role before

• You thrive in early stage startup environments and love wearing different hats

• You are passionate about what we’re building

• You are comfortable working in a remote-first company

Not a showstopper but awesome if you have these

• You have experience with API based products

• You’ve worked in healthcare previously

• You know other coding languages

• You have experience with low code tools

What we can offer you

We work hard and so know how important it is to be rewarded. We will continue to add to this list as we scale and hit more milestones.

• Transparent salary calculator, based on San Francisco as a location, 50th percentile, with location factors from Gitlab’s handbook - we’ve spent a lot of time making compensation fair at Vital

• Generous early stage options (extended exercise post 2 years employment)

• 25 days off a year + national holidays

• Flexible, remote-first working - including $1K for home office equipment

• Learning budget of $300 for personal development/productivity

• Healthcare cover

• Quarterly offsites, location decided by the team!

• Bi-weekly team happy hours & events

• New MacBook

How we'll get to know you

1) Initial conversation will be with Beth, our Head of Talent (30 minutes)
2) Technical discussion (30 minutes) with our CEO, Maitham
3) Pair Programming session with two engineers (1hr 20)
4) System design interview with two other engineers (1 hour)
5) General interview with members of the team (1 hour)

Before your interviews, we will let you know what to expect and ask if you require any adjustments. We're building Vital with and for everyone.