Technical Writer, Product Documentation

About Us

Since 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. dbt Labs pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and has been fortunate enough to see a fantastic community coalesce to help push the boundaries of the analytics engineering workflow. Today there are 30,000 companies using dbt every week, 100,000 dbt Community members, and over 4,100 dbt Cloud customers. You can learn more about our values here.

We are looking for a passionate and motivated Technical Writer to join our Product Documentation team as we support the company in achieving top-priority objectives & key results 🚀

Documentation is both a community and a product asset and is relevant to all dbt users, regardless if they are an independent developer or enterprise team. The Product Documentation team provides the essential content and guidance needed to enable dbt users to be as productive and successful as possible.

This is an opportunity to contribute to a critical team of Senior Writers while gaining valuable technical writing experience for a developer product. This person will partner closely with Product Managers and the Developer Experience team, as well groups much closer to customers to better understand customer pain points.

If you are looking for an exciting opportunity at a collaborative, dynamic and fast-growing company, this role could be for you!

🔑 Key Responsibilities & Duties

New feature writing for Product - 30%

• Shadows others on how to write comprehensive docs plans for new feature writing projects

• Just learning how to most efficiently obtain information for documenting new features

• Pairs with senior writers to understand how to ask questions of PM and advocate for new users when documenting a feature

Docs projects writing - 20%

• Supports other writers in their docs projects

• Manages time well and begins learning when to raise flags for confusing or inconsistent information

Addressing ongoing issues - 40%

• Troubleshoots issues and requests with help and guidance from peers

• Needs guidance in crafting technical questions and understanding where to ask them

• Understands which PMs and DX advocates are associated with which product areas, and pulls them into the issue when necessary

• Seeks advice in prioritizing issue and might have priority already set

Peer reviewing - 10 %

• Begins reviewing peer work alongside another writer

• Occasionally notices and voices concerns over gaps in the pull request being reviewed

• Offers guidance and rewording suggestions

• Begins to align suggestions with our style guide

• Occasionally advocates for users when reviewing pull requests

✳️ Qualifications

Required:

• 1 to 3 years of experience writing technical documentation on a formal documentation team, or as part of another function

• Ability to plan, prioritize, and carry out small projects led by a peer with high attention to detail

• Ability to compassionately give and receive editorial and technical feedback

• Communicates clearly and concisely, especially when working asynchronously or with a distributed team

Preferred -

• Experience with dbt or data

• Previous experience working collaboratively with other writers, editors, and teams

• Worked asynchronously as part of a fully-remote, distributed team

• A plus if you have experience contributing to or maintaining an open source project

Compensation & Benefits

• Salary: $94,000 - $107,000 USD

• Equity Stake

• Benefits: In the US, dbt Labs offers unlimited vacation (and yes we use it!), 401k w/3% guaranteed contribution, excellent healthcare, paid parental leave, wellness stipend and a home office stipend. For employees outside the United States, dbt Labs offers a competitive benefits package

• Benefits - dbt Labs offers:

  • Unlimited vacation (and yes we use it!)

  • 401k w/3% guaranteed contribution

  • Excellent healthcare

  • Paid Parental Leave

  • Wellness stipend

  • Home office stipend, and more!

*Equity or comparable benefits may be offered depending on the legal limitations

What to expect in the hiring process (all video interviews unless accommodations are needed):

1. Interview with Talent Acquisition Partner

2. Interview with Hiring Manager

3. Project

4. Team Interviews

5. Final interview with one of our Values Carriers

Who we are

At dbt Labs, we have developed strong opinions on how companies should practice analytics.

Specifically, we believe that:

• Code, not graphical user interfaces, is the best abstraction to express complex analytic logic

• Data analysts should adopt similar practices and tools to software developers

• Critical analytics infrastructure should be controlled by its users as open source software

• Analytic code itself — not just analytics tools — will increasingly be open source

It turns out that a lot of other people believe this too! Today, there are 30,000 companies using dbt every week, 100,000 dbt Community members, and 4,100 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. 

dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns.  If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at recruiting@dbtlabs.com if you need assistance or an accommodation. 

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page here. 

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.

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