Dispatch Operations Lead (Remote, Ireland, part-time, weekends)
Are you passionate about the decarbonization of the electric grid? Are you interested in learning about how distributed energy resources play a critical role in the grid of the future? The Dispatch Operations team at Voltus is looking for a part-time Lead who is passionate about delivering MW to the grid during dispatches. These dispatches are called when the grid needs Voltus to take action, and the Dispatch Operations team quickly activates our portfolio of distributed energy resources in various programs across North America.
In this role, you will become knowledgeable about grid operators and utilities in North America, you will interact regularly with large industrial and commercial energy users, and you will build a foundation of operations experience across diverse systems and processes. This rapidly expanding landscape requires constant scrutinization of our processes, systems, and tools to efficiently deliver on dispatches. You will have the opportunity to both lead tactical responsibilities and support strategic projects, and you will be part of an exceptional team that is laser focused on combating the climate crisis.
We are a 24/7 team, and for this role we are looking for candidates in Europe to provide strategic coverage during the North America "night/morning". The role is shift-based and your availability and reliability are critical to succeed in this role; however, this role is remote, which means: no commute! We are looking for candidates who can work 8-hour weekend shifts between the hours of 8am GMT - 5pm GMT on Saturdays and Sundays, provide occasional spot coverage, and participate in 1-2 hours of weekday team meetings.
Primary Responsibilities
Maintain a state of readiness to receive dispatches from grid operators and utilities
Become an expert in executing dispatches across grid operator and utility programs
Maximize customer participation in dispatches through a dispatch management process that makes customer participation simple and successful
Support the optimization of customer site offers in real time and day-ahead markets
Lead seamless internal communication during dispatches, leveraging other internal team members in support of the shared goal for flawless dispatches
Capture lessons learned following a dispatch. Track and follow through on any customer inquiries or issues.
Lead our team’s customer communications processes:
Own and improve our customer support framework by ensuring all dispatch-related inquiries receive a timely response from the broader team
Support internal collaboration for customer email campaigns
Coordinate with the Customer Success team for additional communications support during high volume weeks
Further ensure the readiness of our portfolio with a tracking system for communications sent to customers that relay critical grid operations alerts
Secondary Responsibilities
Monitor market participation and take necessary actions to ensure Voltus market compliance. Regularly audit our offers portfolio to locate any sub-optimal offers schedules (sites not in market, site kW offer values, etc)
Support process documentation, internal and external, stakeholder communications, and customer readiness
Create and deliver seasonal communications and readiness alerts to customers in partnership with Voltus's Customer Success team
Take ownership of reporting tools and ad hoc analysis projects, supported by a fluency in at least one of Google Sheets, Python, and/or SQL
Become an expert in dispatching and help lead a continuous training program. Leverage recordings, Lessonly, and other materials to facilitate asynchronous training in Dispatch Ops and across the company.
The spring and summer seasons are focused on dispatch readiness and performance. Additional dispatch events occur throughout the year, but your secondary responsibilities will be predominantly conducted in the fall and winter.
Qualities
Bright, Gritty, and Good
Operations-minded
Reliable – this is a time-sensitive, quick reaction role
Thrives in a remote work environment
Ambitious and willing to learn quickly
Strong communicator
Self-motivated; bias for action
Disciplined
Well organized
Loves working with details
Strong computer skills: comfortable working with a variety of web-based tools
At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.
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