Social Media Manager

Company Description

Brainrider is a B2B marketing and creative services agency with teams in Menlo Park/San Francisco, Los Angeles, Seattle, New York City, London, and Toronto. We work with in-house marketing teams, creative teams, and internal agencies to fill capability and capacity gaps, enabling them to execute their brand and growth marketing programs at scale.  

We are a team of craftspeople. Our understanding of B2B and digital marketing earns our clients’ trust. We are successful when our clients value the work we produce and the expertise we share. We hold ourselves accountable. We are driven to become better. We do our best when we work as a team. 

Are you our next team member?

Job Description

Brainrider is looking for a Social Media Marketing Manager to join our client-embedded on-site team, working closely with an in-house marketing and creative team at one of the world's most well-known tech companies. As the ideal candidate, you’ll be results-oriented and eager to learn as you partner with our client’s Marketing team and work closely with cross-functional groups, including product, marketing, and communications teams.

As part of our client’s Marketing team, you'll work to support and help execute community management, content creation, paid social planning, and digital marketing projects that help engage our client’s diverse audiences.

As the ideal candidate you’ll have a wide range of social media experiences, as well as the ability to contribute to the creation of a best-in-class social media marketing program. You possess a variety of competencies and are known for working autonomously on multiple projects simultaneously.

Responsibilities:

Social Marketing Strategy

• Organize and maintain a social content calendar

• Lead and coordinate on-platform social campaigns

• Track KPIs to ensure that campaigns are delivering

• Develop social-first content strategy that reinforces community narrative

• Manage social media events + programs

Community Management

• Actively manage communities for “We the Culture” and  social media groups

• Participate in real time community conversations and respond to comments

• Answer questions and work with Comms, SPMs, and Product teams to escalate issues when necessary

• Develop strategy for engaging with the groups and ensuring there are pathways to product information / help center content

• Post social media content according to provided marketing plans

Reporting and insights

• Create analytics reports that capture key metrics, takeaways and optimization strategies

• Assist marketing team in conducting research and analytics

Qualifications

• 3+ years experience in a Social Media Manager role

• Diversity and Inclusion experience required

• Strong experience developing social strategy, and managing and developing social channels

• Ability to take feedback and adjust writing style for different audiences

• Analytical skills and proven record of measuring and analyzing results 

• Ability to work autonomously and solve problems independently 

• Expert knowledge of social platforms

• Ability to identify and act on relevant trends, respond in real time in community conversations and comments

• Ability to prioritize tasks, manage deadlines, adapt with changing priorities, and balance short-term needs with long-term goals in a fast-paced environment

Additional Information

This is a full-time embedded position working 100% with our client. This position is remote until further notice, following COVID-19 recommended SIP guidelines. 

We offer competitive salaries, paid vacation, work from home (WFH) support and set-up assistance, 401K options and a wide variety of other great perks!

The fine print:

• Please include current resume and cover letter — we would like to learn more about you and your experience

• Candidates selected for next steps will be contacted

• You can learn more about working with us at Brainrider Careers

Brainrider is a place where everyone can do their best work and be themselves. We work as a team, plain and simple. We respect and value the unique characteristics, skills and experiences of everyone, and support and champion each other to be the best we can be — for ourselves, our team, and our clients. We recognize that a diverse and inclusive workplace leads to better ideas, better solutions, and better results. And we’re here for that — and for you.