Manager, Business Operations

Who We Are at Elemy

Elemy, formerly Sprout Therapy, is building the first managed marketplace for in-home chronic medical care, starting with pediatric autism.  Over 1.5M children in the US are affected by autism, and nearly 30% of families are dissatisfied with the care they receive. Elemy is working tirelessly to change this by providing in-home care and leveraging cutting edge AI-powered technology to deliver a better experience to families, providers, and healthcare payers.

Today’s US Child Care industry for autism, ADHD, and other developmental delays is a $38B market that is heavily fragmented and skewed towards in-clinic care. Elemy is looking to change the developmental delay care industry for the better by putting families and children at the center of what Elemy does. Elemy is bringing ABA care to family’s homes, and providing more resources and tools for therapists to give the best care possible.

Since launching in April 2020, Elemy has become one of the fastest growing healthcare companies in the United States, scaling from 4 to over 1000 team members in under 18 months, and on track to grow revenue by over 600% this year. The company is backed by leading investors in healthcare and technology, including General Catalyst, Founders Fund, SignalFire, e.ventures, 8VC, Felicis Ventures, and Bling Capital. 

About the Role

The Manager, Business Operations will own analyzing, developing, and implementing major strategic initiatives across Elemy's business, operations, and product teams. These initiatives will range across multiple parts of the business and touch on areas like provider growth, patient growth, ongoing care, quality, profitability, and customer satisfaction. The role will require structuring ambiguous problems, leading multiple quantitative and qualitative workstreams, applying sound business judgment, and communicating complex issues effectively. In doing so, you will drive projects from ideation to pilot to scale, collaborating with cross-functional partners across the business as well as directly with Elemy’s executive team.

What You’ll Do:

• Combine quantitative and qualitative insights to develop recommendations to complex cross-functional challenges or opportunities, obtain cross-functional alignment, and work with the business to ensure successful implementation. 

• Own projects end to end. Developing insights and recommendations is the first step, but turning ideas into reality will be a central component of this role. 

• Structure problems in a way that you can identify the root cause, articulate trade-offs, and execute flawlessly. 

• Work closely across the entire business on the highest important strategic initiatives. You’ll work most closely with our global operations team, but also closely with functions like product management, engineering, design, finance, people, and our clinical team.

What You’ll Need:

• 3+ years experience at a top-tier strategy consulting firm or high-growth startup, ideally with experience in operations, product, and / or healthcare

• Highly structured and analytical thinking. Ability to simplify complex problems and propose solutions using first principles 

• Excellent communication and must be comfortable engaging with cross-functional stakeholders at all levels, including executive, senior level leaders, other functional and team leads and be flexible with changing priorities.

• Comfort with data analytics tools and consumer metrics; proficiency in Excel, financial modeling and SQL proficiency a plus

• Ability to thrive in a rapidly evolving, high-growth, and ambiguous environment. Being a self-starter is a must. 

• Project management - you can keep many people organized and marching against group outcomes

About Elemy

At Elemy, we are a globally distributed team with many of our team members located throughout the world, including in the following cities: San Francisco, New York, Los Angeles, Miami, Toronto, Montreal, and Kyiv. While everyone currently works remotely, we envision a future that balances face to face collaboration with a remote friendly environment.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Elemy is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.