Regional General Manager

Who We Are at Elemy

Elemy, formerly Sprout Therapy, is building the first managed marketplace for in-home chronic medical care, starting with pediatric autism.  Over 1.5M children in the US are affected by autism, and nearly 30% of families are dissatisfied with the care they receive. Elemy is working tirelessly to change this by providing in-home care and leveraging cutting edge AI-powered technology to deliver a better experience to families, providers, and healthcare payers.

Today’s US Child Care industry for autism, ADHD, and other developmental delays is a $38B market that is heavily fragmented and skewed towards in-clinic care. Elemy is looking to change the developmental delay care industry for the better by putting families and children at the center of what Elemy does. Elemy is bringing ABA care to family’s homes, and providing more resources and tools for therapists to give the best care possible.

Since launching in April 2020, Elemy has become one of the fastest growing healthcare companies in the United States, scaling from 4 to over 1000 team members in under 18 months, and on track to grow revenue by over 600% this year. The company is backed by leading investors in healthcare and technology, including General Catalyst, Founders Fund, SignalFire, e.ventures, 8VC, Felicis Ventures, and Bling Capital. 

About the Role

The Market Manager will be responsible for the P&L ($3-20MM) of a designated geographic region and will oversee all cross-functional activities pertaining to families in ongoing care delivery at Elemy. You will be accountable for utilization and revenue metrics, quality of care, satisfaction and retention of families and your team in the region. You will draw on previous experience to develop growth strategies, create business operations models, and leverage data to assess team success and improve service delivery. In the future this role will also likely be responsible for client growth in a market, including onboarding new families and providers.

What You’ll Do

• Act as the sole owner of the P&L of all Care and Clinical Operations in a designated geographic market

• Manage the growth of your region by coordinating and potentially owning demand and supply in your market alongside the relevant operations business units 

• Lead a cross-functional, market-based team of 10+ direct reports consisting of Care Ops Associates, BCBAs, and support roles, as well as up to 120 indirect RBT reports. Your team will be responsible for arranging all aspects of care delivery, including provider and family onboarding, and team hiring, training, and development.

• Be solely accountable for achieving successful key performance metrics for your designated market, including: provider utilization, client contract utilization, quality of care, and family and provider satisfaction

• Own major operational improvements and efficiencies by piloting new programs and initiatives, as well as, optimizing existing Sprout processes in collaboration with other Market Managers

• Utilize data to analyze team performance and market trends to make recommendations to senior management regarding areas of potential growth and improvement

• Serve as the primary point of escalation for all family or provider-facing issues, working to propose effective and mutually beneficial solutions within rapid timeframes

What You’ll Need

• BA or BS Degree 

• At least 4-6 years of experience managing a globally distributed and cross-functional teams of at least 10+ and ideally 25+ people. 

• While past P&L ownership is not a requirement, it is a strong preference

• A growth and ownership mindset to help develop your designated market

• Ability to work in a fast paced and dynamic environment that will require management of several competing priorities while driving all projects forward and meeting program/project deliverables

• Strong problem solving and structuring skills, with ability to communicate actionable insights

• Attention to detail, operational expertise, and a desire to drive business performance

• Enthusiasm for working in cross-functional teams as well as autonomously

• Excellent communication, interpersonal, and leadership skills

• Extensive experience with team leadership, project management, managing a team and maintaining the health of the team generating revenue  

• Critical thinker with strong analytical, organizational, and creative problem solving skills

• Knowledge of the healthcare industry and relevant trends an asset

• Experience working with clinical (physicians, psychologists, nurses, etc.) colleagues preferred

About Elemy

At Elemy, we are a globally distributed team with many of our team members located throughout the world, including in the following cities: San Francisco, New York, Los Angeles, Miami, Toronto, Montreal, and Kyiv. While everyone currently works remotely, we envision a future that balances face to face collaboration with a remote friendly environment.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Elemy is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.