Ad Operations Manager

The Ad Operations Manager will serve as a bridge between the business and tech/platform functions, a centralization of responsibilities and expertise in implementation and ongoing management of the publisher-side ad-server client across multiple business verticals and categories. This role will be initially responsible for interfacing with the ad-server client partnering closely with the internal technology teams (responsible for the technical and platform implementation) and the vertical business teams to test, deploy and rollout across the marketplace components. Additionally, you will be responsible for building the operational function and working model, including the associated processes, documentation, reporting, and tools. You will consult, train, and guide the business operators, codifying business logic and building campaigns that maximize desired business results. You will own the relationship management of the ad-server client, identifying and assisting with future enhancements and functionality to meet the business needs.

Where you can make an impact:

• Partnering with internal tech/platform and business teams to architect, test, and deploy ad-server based campaigns across key marketplace components

• Build ongoing management operations, including developing and recording processes, reporting, and client-interfacing tools

• Working closely with business teams in building and managing campaigns that maximize desired business results

• Campaign set-up, execution, and quality assurance, ensuring delivery is meeting expectations, and recommending solutions to quickly resolve issues

• Budget management including allocation of partner budgets, revisions of ad placements, and oversight of ad burn rates

• Providing support and communicating status of campaigns, issues or delays, and addressing any day-to-day aspects or questions

• Generating and updating performance reporting, analyzing and providing suggestions for future optimization

• Documenting, updating and maintaining key intake, process, and work-flow procedures, leveraging best practices and identifying opportunity to improve efficiency or effectiveness

• In partnership with tech/platform teams, manage ad-server client vendor as business representative

• Additional projects and tasks supporting the team where required

You are:

• Someone with significant prior publisher ad operations and client service experience

• Someone with a proven track record of delivering and exceeding business results

• Someone with excellent verbal and written communication skills across multiple levels

• Someone with the ability to build from scratch, navigate ambiguity, motivate and manage self

Your experience:

We recognize not everyone will meet all of these requirements. If you meet most of the criteria below and you’re excited about the opportunity and willing to learn, we’d love to hear from you.

• Bachelor's degree

• 5 plus years of experience within professional environment (both small and large sized companies a plus)

• Some experience and familiarity within or working with financial services

• At least 3 years within adtech / ad server campaign operations (in-depth knowledge and comfort required)

Where:

• This role will be based in San Francisco, CA or remote (based in the U.S.).

• We believe great work can be done anywhere. No matter where you are based, NerdWallet offers benefits and perks to support the physical, financial, and emotional well being of you and your family.

What we offer:

Work Hard, Stay Balanced (Life’s a series of balancing acts, eh?):

• Industry leading medical, dental, and vision health care plans for employees and their dependents

• Rejuvenation Policy – Flexible Time Off + 13 holidays + 4 Mental Health Days Off

• New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care

• Mental health support through Ginger.io 

• Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar 

• Paid sabbatical for Nerds to recharge, gain knowledge and pursue their interests

• Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution

• Weekly Virtual Bootcamp, Yoga, and Mindfulness Meditation sessions

• Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend

Have Some Fun! (Nerds are fun, too):

• Nerd-led group initiatives – Intramural Sports, Employee Resource Groups for Parents, Diversity and Inclusion, Womxn, LGBTQIA, and other communities

• Hackathons, Happy Hours, and team events across all teams and departments

• Company-wide events like Little Nerds Day (aka bring your kids to work day, even if you're remote!) and our annual Charity Auction 

Lifestyle (Be your best self - we’ll take care of the details):

• Our Nerds love to make an impact by paying it forward – Donate to your favorite causes with a company match

• Work from home equipment stipend and co-working space subsidy 

• Anniversary recognition program – choose from different items and experiences

• Commuting stipend 

Plan for your future (And when you retire on your island, remember the little people):

• 401K with company match

• Annual Enrichment Stipend for learning and development

• Be the first to test and benefit from our new financial products and tools

• Access to Rocket Lawyer for online legal support and resources