Operations Manager

Driven by the mission to democratize education, Paper is the largest provider of educational support, supporting millions of students through partnerships with thousands of school districts. Paper helps deliver true educational equity through their category leading Educational Support System (ESS) that offers virtual access to 24/7 tutors and essay reviewers. Founded in 2014, Paper philosophically believes that all students should be given the tools and resources to reach their academic potential, independent of socio-economic status, geography, language or other barriers. We are headquartered in Montreal, Quebec with remote employees across the US and Canada. Paper is proud to have been named by GSV as one of the most transformational growth companies in digital learning.

Reporting to the Director of Service Operations, the Operations Manager will lead a variety of initiatives that ensure the smooth operations of the Service (aka Tutor) team. This individual will make ongoing improvements to our Tutor workflows and tools, while also managing a team of direct reports (Platform Managers). We’re looking for someone who has the right blend of creativity + operational mindset, and who loves the challenge of solving massive problems at scale. This is a brand new role that will allow the right person the freedom, autonomy, and resources to help define the future of our tutor platform. 

Responsibilities

• Ensure our tutor platform continues to scale in order to meet the needs of our school district partners and their students

• Manage a team of employees who are responsible for the smooth operation of our 24x7 tutor platform

• Partner with team members across the company in order to improve our tools and systems

• Work closely with HR/People Ops to ensure adherence to legal compliance standards

• Assist with coordinating the release of new product features, including any educational / training plans developed by other teams

• Understand the needs of users on both sides of our operations, and work closely with stakeholders to ensure a delightful user experience for all 

• Work closely with data analysts to ensure stakeholders have access to the information they need from the platform

• Uphold and embody Paper’s mission, vision, and values

Requirements

• Bachelor’s degree

• 3+ years’ proven experience in an operations management position

• Experience leading a team, and positioning direct reports for success in their careers

• Experience with or exposure to technological product development lifecycle 

• Entrepreneurial or growth-oriented mindset

• Passion for education and community development

• Enthusiasm for taking risks, experimenting, and breaking new ground

About Paper

A great place to work! Paper offers a fast-paced, dynamic, inclusive work environment where all employees have an impact. You will be challenged to achieve, develop, and grow as part of a hyper-growth company.

We are naturally curious and have strong attention to detail. We love working in a team environment where trust is key and we all strive to make an impact every day. If this sounds like the right fit, please apply and come work with us.

We believe that diverse teams build better products. Paper does not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.