Head of Operations/Integrator

At Shout About Us, our mission is to develop innovative review management solutions that help our clients leverage the power of online reviews. Our team is passionate about our mission and eager to produce work at the highest level because we care about each other and believe positive momentum equals better outcomes. Since 2011, over 10,000 businesses have trusted Shout About Us to help them get more reviews, monitor customer feedback, and respond within 24 hours.

The Head of Operations/Integrator is a key leadership position for our rapidly growing company. The right individual will bring extensive leadership, customer-centricity, and operational expertise to our organization. This individual will be responsible for gaining a comprehensive understanding of our current business processes to better align Shout About Us with our customers' objectives and quantify the tangible business value that we create for our clients.

What You’ll Do:

• Strategic Planning. Develop actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with the CEO.

• Cross-functional Leadership. Oversee daily operations of the company and the work of executives (IT, HR, Marketing, Sales, Finance, etc.) to ensure outcomes are met.

• Outcomes Optimization. Analyze internal operations and identify areas of process enhancement to drive consistent positive outcomes for customers.

• Network Growth. Build and maintain trusted relationships with key customers, clients, partners, and stakeholders.

• Set Goals/Targets. Develop forecasts and manage capital investment/expenses to ensure the company achieves growth and profitability targets.

• Track Progress. Closely monitor performance with advanced tracking models and establish corrective measures as needed. 

Who You Are:

• 5+ years of experience in operations and/or customer success management roles

• Prior experience working in fast-growth SaaS organizations

• Experience with data analysis, modeling, and/or financial analysis

• Deep interest and understanding of developing scalable processes to drive efficiency

• An analytical mindset with the ability to communicate findings to others

• Excellent verbal and written communication skills

• An independent worker with strong time management and organization skills

• A strong team player, willing to roll up your sleeves and collaborate with others

• A problem solver with the ability to develop creative solutions

• Nimble and flexible with ability to succeed in a fast-paced environment

• Thrives amid uncertainty; resourceful, persistent, dogged, and resilient

Benefits:

• Full coverage medical insurance

• Unlimited use, at your own discretion, vacation policy

• Paid professional development courses

• A competitive compensation plan with opportunity for advancement

Shout About Us provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status.