Senior Billing Analyst

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences. 
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

Together at Talkdesk, we’re building a future of customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you want to enter the finance sector and would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!

The Billing Analyst will report directly to, and work alongside with, the Finance Operations Manager and will help scale our quote-to-cash process. The ideal candidate has a strong analytical mind but maintains a commitment to outstanding service as the role entails fielding both external and internal customer requests.

Responsibilities:

• Help manage and continuously improve subscription billings, payments, and collection operations

• Develop and document controls and procedures surrounding the quote to cash process and assessment of the best billing system for the business today

• Build, maintain, and produce reports as necessary to support business objectives

• Work collaboratively and build strong relationships across the organization with Sales, Sales Operations, Order Management, Professional Services, Customer Success, Revenue, Support, and Product teams

• Review customer contracts for completeness and accuracy in accordance with our revenue recognition policies

• Ensure prompt and accurate billing and provisioning of customer accounts

• Field Customer inquiries relating to invoices, payments, and contractual obligations

• Advise Sales and Customer Success reps on best practices regarding building opportunities within SFDC, quotes, and contracts

• Become an expert in the subscription business model, particularly how your work affects downstream systems and key business metrics

Requirements:

• Bachelor’s degree preferred

• 1-2 years of experience in back-office operations or customer service

• 1 year of experience in billing operations preferred

• Experience with Zuora, Salesforce, NetSuite, Looker strongly preferred

• Software or SaaS experience preferred

• Intermediate to advanced Excel skills

• Numerate, logical, and generally tech-savvy

• Strong communication and documentation skills - able to describe complex situations in writing

• Extremely sharp eye for detail

• Exceptional memory or a systematic notetaker

• Ability and desire to learn new skills with an enthusiasm for acquiring systems knowledge