Technical Support Engineer

We need extraordinary support engineers to join our team.

The right candidate will be comfortable providing deep technical support and interacting with customers on a day to day basis. You should have deep experience with relational databases (PostgreSQL a strong plus!), and must be able to quickly gain a detailed understanding of TimescaleDB. You should have a “can do it” attitude, where helping the user comes first. Timescale is a remote-first organization; this is a full-time position with a preferred location in Australia. 

What You Will Do:

• Work with our customers across a wide range of topics: from basic administration of Timescaledb to deep consultative conversations around design, optimization, and implementation

• Manage support cases from beginning to end.

• Develop and maintain close relationships with our customers to help them be successful.

• Be curious, always willing to learn, and always looking for ways to improve our products, our processes, and our culture. 

What You Need:

• Bachelor’s degree in computer science, information systems, or equivalent experience.

• Relational DB experience at scale: administration, data modeling, query optimization

• Experience as a technical support professional with external customers.

• Strong aptitude to understand and learn new software products.

• Strong communication skills and the ability to express complex technical concepts to a varied audience.

Other Things that Will Help: 

• Be familiar with TimescaleDB! You should download and test it out before you apply.

• Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure.

• Experience with Relational databases, NoSQL databases, and data modeling tools.

• Familiarity with Postgresql, including best practices, Query Plan analysis, backup/restore, migrations, etc

• A strong sense of curiosity and a willingness to wade into the unknown and learn as you go.

About Timescale

At Timescale, we are dedicated to serving developers worldwide, enabling them to build exceptional data-driven products that measure everything that matters: software applications, industrial equipment, financial markets, blockchain activity, consumer behavior, machine learning models, climate change, and more. Analyzing this data across the time dimension (“time-series data”) enables developers to understand what is happening right now, how that is changing, and why that is changing. Timescale develops TimescaleDB, the category-defining open-source relational database for time-series data, and offers fully-managed TimescaleDB and related database services. Timescale is a remote-first company with a global workforce and is backed by Benchmark Capital, New Enterprise Associates, Redpoint Ventures, Icon Ventures, Two Sigma Ventures, and other leading investors.