Program Manager, New Supply

Wonderschool’s mission is to ensure every child has access to a child care program that helps them realize their full potential. Our passionate team members are fulfilling this mission through the development of a suite of tools designed to support a variety of stakeholders including families, in-home child care providers, child care centers, nonprofits, governments and employers. These product offerings help providers leverage cutting-edge technology to meet the demands of their business while engaging with a community of like-minded peers that offer support, advice, and a strong sense of belonging. In addition to supporting child care providers, we have also designed a comprehensive database that directly connects families with Wonderschool’s affiliated providers. This dual facing network helps bridge the gap between families and providers in a revolutionary way. 

We have already successfully partnered with childcare providers in over 530 cities across the US and are committed to continuing to expand our positive impact! In order to support our rapid growth, Wonderschool is actively looking to hire passionate, forward-thinking, and creative individuals to join our wonderful team.

Wonderschool is looking for a Program Manager that cansupport launching new in-home childcare programs. The Program Manager will recruit and support new childcare providers, bring them onto the Wonderschool platform, and set them up for long-term success through one-on-one coaching. The ideal candidate is resourceful, customer-focused and team oriented, with outstanding communication skills, has the ability to build strong relationships with key stakeholders, is able to shift gears at a moment's notice, and enjoys the challenges of developing and improving processes in a dynamic organization. The successful candidate will also have exceptional written and verbal communication skills, superior attention todetail, and the ability to prioritize in a fast-paced environment.

Responsibilities:

• Proactively support providers by creating and distributing communications and providing 1:1 coaching.

• Develop and deliver best-in-class training and learning opportunities, including weekly virtual and in-person trainings to support providers.

• Collaborate cross-functionally to drive new initiatives e.g., marketing campaigns to recruit new providers.

• Assist with the definition and design of tools, standard operating procedures, and processes

Qualifications:

• 4+ years of experience in customer success, sales, or client-facing roles.

• Experience with leading virtual and in-person Professional Development.

• Ability to build authentic relationships with customers and translate their needs into action plans.

• Superior written and verbal communication skills.

• Proficiency in composing concise, accurate, and appropriately targeted presentations.

• Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.

What we offer:

• Health benefits offering 100% coverage for employee premiums and 80% for dependents

• Wifi and Employee Wellness stipends paid out on a monthly basis

• A flexible PTO plan, paid holidays, and mental wellness days 

• Highly competitive parental leave policies, eligible to qualified individuals after 6-months of employment

• An autonomous workplace that prioritizes health and wellness to ensure our employees can produce their best work while achieving their personal and professional goals

• A fully remote, but highly collaborative, work environment with a variety of team bonding opportunities

Wonderschool is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and talent.