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Customer Support Admin

We are a US-based company in business for 26 years. We sell health products to men, some that help with sex and others with diabetes and other problems. 

Big Note: Read this ENTIRELY. I will not be answering any posts direction on DynamiteJobs.com so please do NOT use their application system.

You are asked to respond a certain way and if you don’t, I won’t be considering you and you are wasting your time.

Okay? Thank you!

We are looking for someone to manage the tickets for help and support of our customers, and supervise our folks in maintaining their work queue. We use helpscout, in-house tools and call management systems for texting and inbound and outbound calls.

You'll be putting together the numbers, trying to troubleshoot what is going on with the reps, what they are doing or not doing, and assist the manager in identifying issues and gaps in our systems.

You won't be doing collections, sales and support, you'll be helping the manger and hopefully will become a manager soon.

And it never gets boring — there are lots of things to do.

You:

  • Are great reading and responding to help requests under pressure

  • Speak perfect English

  • Want to start at US$500 /week paid weekly, with quick increases to US$900 / week or more, paid Mondays via Wise.com

  • Willing to work various 8 hour shifts including 8am-10pm NEW YORK time, that means it is probably afternoon and nighttime for you. We don't work weekends except perhaps one hour Saturday and one hour Sunday sometimes (you share this with others so it will only be once a month or so.)

We look for people who want a career. We are not interested in people who jump job to job.

Some people have been with us for 15 years.

In order to get serious people, I ask that you email me at myrelationshipcoachmatt @ gmail.com (remove the space before and after @ once you copy the email adress)

Subject line should be “I want the assistant manager job please”

Include why you are interested, relevant experience, 3 books you read recently and one or two sentences about the 3 books, your resume, and 3 questions you have about the job.

If you don’t reply this way I won’t be reading your email. The purpose is to filter out people who just send their info without thinking things through.

You can see one of our websites at https://www.dailymedicaldiscoveries.com

This is your opportunity to mold things and be a person who creates new processes and new ideas.

Good luck!

Warmly

—Richard Geller

This job is closed
But you can apply to other open Remote Customer Support jobs