Founding Customer Success Lead

Founding Customer Success Lead

DashFox is an AI-powered “anti-CRM” that scans professionals’ inboxes, resurfaces forgotten relationships, and drafts highly personalized follow-ups that win new and repeat business. Early real-estate users land new listings and referrals within weeks, and strong word-of-mouth is fueling rapid growth. We’re looking for a founding Customer Success Lead to build the entire CS function—then scale and lead the team as we expand to new verticals.

Why join us

• Build from zero — design onboarding, engagement, referral workflows, KPIs, and tooling.

• Fast path to leadership — prove the playbook, then hire and manage additional CSMs.

• Direct product influence — work with founders on feature priorities and growth experiments.

• High leverage — retention, expansion, and customer-led referrals are the core growth drivers.

In your first 6 months you will

• Map the customer journey from onboarding to renewal, with clear success metrics.

• Document the playbook—SOPs, adoption rates, health scores, and referral processes.

• Own early accounts—run kick-offs, coach users to first wins, turn them into advocates.

• Feed insights to product—translate customer feedback into prompt and feature improvements.

• Lay the scaling foundation—hiring plan, training materials, and process automation.
  (Next: hire CSMs, optimize automation, and help open new verticals.)

What we’re looking for

• 3–7 years in SaaS customer success or onboarding (SMB / agency clients a plus).

• Proven process builder in fast-moving environments—can design, document, and iterate SOPs.

• Commercial mindset—comfortable owning retention, expansion, and advocacy targets.

• People-first communicator—empathetic on calls, crisp in writing, skilled at coaching users to adopt new workflows.

• Highly organized—able to juggle multiple accounts, track health metrics, and keep projects on schedule.

• Real-estate enthusiasm—knowledge of the industry (or genuine curiosity to learn quickly) is a strong plus.

• Native-level English; clear, concise communicator.

• Located in an Americas time zone with standard US business-hour overlap.

Bonus points

• Real-estate or prop-tech experience.

• Growth/marketing or outbound-sales background.

• Prompt-engineering skills or strong enthusiasm for AI.

What we offer

• Competitive salary (base + performance bonus).

• Product influence – a seat at the table for roadmap decisions; your customer insights directly shape features.

• 100 % remote within the Americas.

• Low-bureaucracy culture where you’ll be working directly with the founders.

• Company meet-up once a year in a fun location.

Interested?

Please submit your application. In addition, you may also email hello@dashfox.com with subject “CS Lead – [Your Name]”. In the email, briefly describe one customer-success process you built from scratch and the measurable result it produced. We review every application and move quickly.