Live Chat Representative Remote

Legacy Construction & Roofing is looking for a highly responsive and customer-focused Live Chat Representative to join our remote support team. As the first point of contact for online visitors, you’ll engage in real-time conversations to answer questions, collect lead information, and assist in scheduling appointments. This role is fully remote and ideal for someone with strong communication skills, fast typing, and a friendly, professional tone.

Key Responsibilities:

• Manage multiple live chat conversations with website visitors simultaneously.

• Provide accurate information about our construction and roofing services.

• Convert chat interactions into qualified leads or scheduled appointments.

• Document interactions in CRM systems and maintain organized records.

• Communicate effectively with sales and project teams to ensure smooth handoffs.

• Respond promptly and professionally to all inquiries during assigned hours.

Requirements:

• Prior experience in live chat support, customer service, or virtual assistance.

• Excellent written communication and typing speed (minimum 45 WPM).

• Ability to multitask while maintaining a friendly and helpful tone.

• Proficiency in Microsoft 365 and CRM systems.

• Must have a reliable internet connection and quiet remote work setup.

Preferred Qualifications:

• Bilingual (English/Spanish) strongly preferred.

• Experience with tools like LiveChat, Intercom, or Zendesk Chat.

• Familiarity with construction or home services industry.

Benefits:

• 100% remote position with flexible work environment

• Stable full-time hours

• Career growth opportunities within the company

• Supportive and team-oriented culture