Customer Success & Project Coordinator

Company Overview

Rankbreeze is on a mission to help Airbnb hosts make better decisions with data through thought leadership and automation. Our platform empowers short-term rental owners with insights and tools to increase their bookings and optimize their listings. If you thrive in a dynamic & mission-driven environment, then this role is for you!

Why Rankbreeze?

• Join a fun, stimulating & fast-paced startup environment

• Be part of a growing Canadian tech company

• Work in a flexible remote environment

• A competitive salary with professional growth

• Paid time off 

We’re Looking For Someone Who Is: 

• Forward-thinking, intuitive, and action-oriented. 

• Highly organized and able to manage multiple projects simultaneously.

• Personable with strong communication and writing skills in English.

• A problem solver with analytical skills to help clients maximize revenue.

• Tech-savvy and quick to learn new tools and systems. 

• Able to thrive in a fast-paced, startup environment. 

Role Overview

You’ll be joining our CS team as a Customer Success & Project Coordinator to help our users get the most value out of Rankbreeze and support the smooth delivery of our services. In this role, you’ll work closely with users to provide helpful, timely support, while also collaborating with internal team members to keep service tasks on track.

You’ll play a key role in improving how we work by contributing ideas and helping streamline our processes as we grow. This is a great opportunity for someone who thrives in a dynamic environment, enjoys collaborating with both internal and external stakeholders, solving problems, and wants to be a part of a fast-paced startup with lots of room to learn and grow.

You’ll be responsible for:

• Supporting users with timely, helpful responses to software and service-related inquiries in English

• Coordinating client projects so deliverables are high-quality and on time.

• Keeping track of timelines and making sure clients, writers, and editors stay in sync.

• Sharing user feedback and insights to help improve our product and services over time.

Key Responsibilities

• Client Support & Coordination

  • Provide timely, high-quality support to users of our software and listing optimization services.

  • Guide customers through the onboarding and fulfillment process with clarity and care.

  • Manage service timelines and coordinate deliverables between team members and clients.

• Project Management

  • Keep service deadlines on track and take initiative to flag or resolve delays.

  • Monitor task progress across multiple projects and ensure smooth handoff to the clients.

  • Regularly identify areas for workflow improvement and propose new ways to streamline operations.

• Process & Product Feedback

  • Identify recurring pain points and recommend system/process updates.

  • Suggest product and service enhancements based on client feedback and team observations.

  • Collaborate with the team to enhance the customer experience, both through automation and personal touch.

Required Skills & Experience

• Project Coordination Skills

  • Highly organized and comfortable keeping track of multiple timelines and tasks

  • Detail-oriented with the ability to juggle short-term tasks and long-term planning

• Customer Success Mindset

  • Personable, empathetic, and proactive in communication

  • Strong written and verbal communication skills

• Technical Comfort

  • Quick to learn new software and comfortable using different tools

  • Familiarity with tools like Slack, Canva, Intercom is a plus

• Mindset & Soft Skills

  • Action-oriented, self-directed, and outcome-driven

  • Fast learner who enjoys figuring things out on the go

  • Works well with others and communicates openly

  • Thrives in a fast-paced, flexible environment

Schedule

• Day shift

• Monday to Friday US Based hours

• Weekends as required

Benefits of Joining Our Team

This role is a full-time, long-term independent contractor position. You’ll be a core part of our team and get to enjoy benefits like: 

• Flexible, remote work environment 

• Collaborative and fun team 

• Holidays off in your resident country 

• Vacation Days

• Growth Opportunities:

  • Can grow to become the Head of Support

Rankbreeze asks respectfully to only apply through the application form and not email/apply to them directly. Recruiters and Agencies please do not contact Rankbreeze directly.