Client Account Manager
Job Logistics Summary
Position: Client Account Manager
Type: 1099 Contractor with benefits
Location: 100% Remote position
Hours: 40 hrs per week
Compensation: $1000 - $1500 (dependant on experience)
Timeline: We're looking to make a decision soon, but we will spend the necessary time to find the best fit!
Who We Are:
SellCord is a leading agency specializing in the launching and scaling of brands of all sizes, exclusively on Walmart. As Walmart-approved partners, we are dedicated to helping brands thrive and succeed in the Walmart marketplace. With our in-depth expertise and unwavering focus on Walmart, we are recognized as the best in the industry.
We’re Looking for you... if you:
Are a self-driven: While we provide training for this role, we’re a fast-growing company and we really want persons who can take the wheels of their own performance. We’ll be in the passenger seat of course!
Are a natural relationship builder: working well with our internal team as well as our wide range of clients.
Are fast at adapting, we’re growing super fast at SellCord and we need someone who’s really quick at picking up new tasks and tools.
Guided by team and company goals, exhibit a growth-focused and goal-oriented mindset, thriving within a collaborative "we" mentality rather than an individualistic "me" approach.
Can efficiently manage and prioritize multiple tasks while respecting the team's resources, showcasing excellent task management skills.
Showcase adaptability and fluidity in a dynamic startup setting, thriving even in the face of shifting needs and priorities.
Embrace feedback, we are a team that is constantly wanting to improve. Feedback is a necessary part if this improvement. We want persons who understand that our feedback isn’t a reflection of what they’re only doing wrong but what they need to do get things right.
The Role Logistics
We need support in the areas of client management and retention. Our objective is to find the right people (even if you don’t have the exact experience) and really mold them into the role while supporting them as best as we can. At SellCord, we’re all about growth!
As an Account Manager, you will support our operation efforts under the guidance of the Senior Account Advisors. Your varied responsibilities encompass managing day-to-day operations of our clients accounts, working closely with internal departments to ensure product launches, and communicating with clients via calls and emails. This role is an exciting mix of ops, customer service and data in a fast-paced environment.
This is a full time position with huge potential for growth with 60/90/120 day reviews to look at potential compensation increase and potential bonuses based on performance. This is an exciting role for someone looking for a place to grow their talents and hone their skills in the e-commerce space.
Responsibilities and Areas of Need
Managing the account and be the point of contact for clients, providing regular updates such as: replenishment reports, calls recaps, etc. and resolving issues in a timely manner.
Work closely with internal departments, including the copywriting and listing creation teams, to ensure successful product launches by proper task delegation.
Coordinate with our advertising manager to optimize campaigns and drive sales for clients while maintaining a client success focus.
Monitor and analyze sales data to identify trends and make recommendations for improvements.
Provide exceptional customer service to clients and build long-lasting relationships.
Skills That Will Enable You to Thrive
You have a strong passion for the work you do.
You are comfortable with asset management tools such as Slack, ClickUp, GSuite, Excel, Loom, Monitask.
You display keen interest and excitement in e-commerce.
You have the ability to multitask and prioritize your time and resource management effectively in a fast-paced work environment.
You take pride in refining your communication, both written and verbal, and particularly excel at adapting to brand voices.
You demonstrate tact and discretion in preparing, disclosing, and handling client information.
You are a natural relationship builder, able to work well with the internal SellCord team and our large variety of clients.
You exhibit flexibility to adapt to changing business needs in a startup environment and take a proactive approach.
You have a reliable computer and internet connection and can use video conferencing services such as Google Meet.
You read and follow instructions with precision, enabling you to excel in a remote work environment.
Why It’s Awesome to Join SellCord
1) Work virtually from anywhere, we have members from all around the globe! We do require being able to work at a time of 9 AM - 5 PM EST due to the demand of our clients.
2) You’ll work with extraordinary people. Everyone on our team has unique backgrounds and we’re always willing to assist wherever we can!
3) For this role, we offer a set salary as well as Vacation days, Local Holidays & Sick Leave.
4) We have a high bar for excellence, we make it a priority of ours to help our team members become a key part of our company and as we grow as a company we make sure they grow!
To apply, please submit your resume and cover letter highlighting your experience and qualifications for this role. We look forward to hearing from you!
You will be fully trained in your role and we don't require specific experience if we feel that you’re a great fit!
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