Data Analyst

ROLE MISSION

Our R&D Team is seeking a Data Analyst with expertise in extracting, transforming, and reporting data in support of product development. Working as an integral member of 15Five’s Data Team, the Data Analyst will help shape and deliver the data strategy and processes that provide quantitative and qualitative support to our product roadmap. To be successful in this role they must have strong analytical skills, a proven track record of working with insights from raw product usage data, and the ability to identify stories and trends that ensure our customer POV is included in product strategy planning. It is integral that they are a proactive communicator with a knack for finding issues and insights while bringing people together to solve problems or improve the current state. They see the “big picture” but can also ship effectively at the tactical and technical level, including SQL coding.

As a high growth company, with more growth ahead of us, there is a lot of complexity and ambiguity. We are looking for someone who is excited by this challenge and the opportunity to help define this role further within the team, and 15Five as a whole. While this role sits within the R&D Organization,, it is highly cross-functional, with particular focus on our Engineering, Marketing, and Revenue Organization teams.

OUTCOMES

• Reporting and Analytics

• Own the defining and reporting of KPIs to understand the trends and drivers within them

• Identify issues we need to understand better and structure deep-dives to uncover actionable insights on them, for example why volumes are trending up, or why drivers of efficiency are trending down

• Navigate the unstructured and undefined data infrastructure to join together relevant data from multiple sources in a way that sheds light on customer behaviors and interactions

• Support our Product Management and Engineering Team team to build a more robust data foundation around the customer rather than around individual transactions/event

• Collect, digest, and interpret data from Pendo, Redash, QuickSight and relay insights and understanding/meaning to appropriate stakeholders

• Work closely with team to educate them on and share knowledge of topical projects

• Manage ad-hoc data requests

• Provide reporting for business stakeholders

• Prompt data literacy and understanding across the company, primarily with Research and Development and Go To Market team members

  
  

• Storytelling/Data Visualization

• Create/Design intuitive data visualizations to enhance cognitive understanding of the underlying data. Determine the best means of expression

• Use design principles to explain complex statements and concepts, ensure consistency of analytic data products

• Identify and suggest actions/responses to information presented

• Design interfaces for exploring information to increase customer engagement

• As appropriate, leverage advanced chart types: graphs/networks, live view event visualization, maps, etc.

COMPETENCIES

• Scope, Skill, and Execution - Majority of time is focused on tactical efforts, exhibit short- and medium-term thinking through issue identification and proposals with minimal supervision. Able to plan work-arounds for potential obstacles and mitigate issues that arise in  day-to-day functions without needing to escalate to manager.

• Cognition & Scalability - Proactively and independently identifies issues, root causes, and maps out data needs to solve problems. Has a demonstrated understanding of short- and long-term impacts of problems and applies good judgement in prioritizing problems to solve. 

• Leadership Accountability - Eager to mentor others, holds accountability for own decisions, and acts as an informed participant in team-level decisions.  Works closely with manager to identify appropriate career progression and development objectives and seeks mentorship and guidance from experienced members of the team to further growth.

• Communication & Influence - Independently forms cross-team discussions and directs deliverables, deadlines, and hand-offs effectively. Independently manages sources of cross-team tension and escalates when appropriate.  Shares suggests to improve 15Five’s culture and supports others ideas, contributes to an inclusive and effective environment for collaborating, and ensures a sense of belonging for all teammates. 

• Customer & External Focus - Understand and articulate 15Five’s position in the competitive landscape. Represents 15Five and the brand well.

DESIRED EXPERIENCE

• 3+ years with extracting, transforming, and reporting insights from product and business data 

• Previous experience in analytics on product and Business Intelligence side

• General Python Literacy, Django Framework knowledge a bonus

• Demonstrated ability to interact with non-technical teams and run technical discovery processes

• Proven ability to creatively problem-solve in ambiguous environments and create structure and process improvements where necessary

• Excellent verbal, written and presentation skills with experience in process documentation

• Excellent project management skills; the ability to manage many diverse workflows 

• Experience using SQL on multi-table relational databases

• Experience working cross-functionally and partnering with other departments

• Team player with desire to learn and tackle challenges across technical and organizational areas

• General experience working with BI/data visualization tools like Redash, AWS Quicksight, SuperSetProven ability to work with internal business partners on data insight needs

SAMPLE WEEK IN THE LIFE

• Monday: Collaborate with Product Managers to provide relevant data that enables product decision making. Manage ad-hoc requests regarding product metrics with clear insights and explanation. Participate in company-wide boost calls. 

• Tuesday: Collaborate with the Data Engineer regarding data collection. Several calls with business stakeholders in order to help with recent dashboards released.

• Wednesday: Create queries and dashboards in data visualization tools. Manage ad-hoc requests regarding product metrics with clear insights and explanation. 

• Thursday: Proactively provide examples of data insights usage and educating team members on the tools you have created.

• Friday: Collect and digest information from Pendo/QuickSight/Redash and relay data/insights to appropriate stakeholders.

ABOUT 15FIVE

Founded in 2011, 15Five equips HR leaders to play a strategic role in their company’s growth. HR leaders use 15Five to combine engagement, performance, and OKRs on one platform so they can make insightful decisions and take strategic action. Unlike other ‘command and control’ performance systems, 15Five uses the latest in people science to turn managers and employees into self-driven owners of performance and engagement. To further the impact of talent on company growth, 15Five also provides education, coaching, and community for HR leaders, managers, and employees. HR leaders at over 2,800 companies, including Credit Karma, Spotify, and Pendo, rely on 15Five’s software and services to make their talent a growth driver.

At 15Five we focus on building a diverse team that prioritizes inclusivity and celebrates everyone’s unique identity. We are proud of our thriving hybrid culture that supports a remote-first workplace balanced with distributed office hubs, and annual opportunities for all employees to connect in person. We also offer: full Medical, Dental, and Vision, employer paid Term, Short Term and Long Term Disability, paid Sick Time Off, Military Leave, Jury Duty Leave, Unlimited Vacation, flexible work arrangements, up to 16 weeks Paid Parental Leave for birth and non-birth parents, Bereavement Leave, therapy and relationship counselling, weekly Best-Self Time, monthly stipend for wellness, monthly reimbursement for phone and/or internet, Sabbatical Program accessed at 5 or 7 Years and Retirement Account Program with 4% match at 6 months employment. We also provide extensive training and development such as strengths discovery and alignment and Manager specific development opportunities.

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!