
Client Relationship Manager
Are you smart, driven, curious, resourceful, and not afraid to fail, then we want to meet you! Our team of bold, innovative, and creative teammates is what makes us one of the top companies to work for. FreightWaves delivers news and commentary, data, analytics, risk management tools, and actionable market insights to the industry. If you are ready to join our team, it is time for you to apply!
Our fast-growing team is seeking an experienced Relationship Manager to working closely with the Sales teams and Media Operations teams, you will be responsible for overseeing, maintaining and growing relationships for multiple accounts. This role will involve cross-functional and client-facing communications for media relationships.
This position is fully remote
In this role you will:
Interface with the content sales team to outline all content deliverables and ensure timely delivery
Own day-to-day relationships with a diverse set of partners
Cultivate relationships and identify new opportunities to expand existing partnerships
Conduct regular meetings with clients to discuss program progress and success
Work directly with clients and cross-functional teams (including editorial, creative, video production, marketing, sales, TV and media operations) to execute and report on sponsored content programs
Work with Sales and Media Operations to identify areas for performance reporting and identify opportunities for improvement
Enter, manage and report on monthly deliverables in Salesforce
Ensure a seamless flow between the close of a deal through campaign execution
Troubleshoot and resolve issues that arise by presenting solutions that meet clients’ needs
Desired Skills and Experience:
5+ years of related work experience in client services or sales support roles within the digital media industry
Bachelor’s degree in marketing, business or a related field or equivalent expereince
Excellent project management skills
Strategic, consultative approach to clients with the ability to understand their needs, create meaningful solutions and set proper expectations
Presentation/public speaking experience a plus
Understanding of the media mix and which components can help deliver on clients’ goals and expectations
Strong attention to detail
Proficiency with HubSpot and Salesforce/Marketing Cloud preferred
A team player who can work effectively with multiple teams to oversee program development and success
Self-starter with strong time management skills
Ability to juggle multiple projects and meetings per week
Our Benefits:
An excellent work environment, flat hierarchies, and short decision paths.
Competitive salary
A generous benefits package including 100% employer-paid health, dental, vision and Life insurance, STD, LTD
Concierge doctor on-call
Stock options
401k with up to 3.5% match
Training programs and career development opportunities
Student-loan reimbursement
Annual life achievement bonus of $2,000 for having a baby, buying a house, or getting married (max one per year)
Gym Membership (or virtual membership while COVID is still a part of our daily lives)
Audible or Kindle Unlimited subscription
FreightWaves strives for sustainability. We offset our carbon emissions.
Discount on Ford vehicles
This job is closed
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