People Operations Lead, EMEA

At Hopin, we’re reimagining events. Our mission is simple: we exist to make the world feel closer. 

Founded in 2019, Hopin brings brands and communities together around highly interactive and engaging experiences. We believe that people should have access to the conversations, moments and ideas they care most about, no matter where they are.  Through our highly scalable platform, participants are able to learn, engage, and connect from anywhere in the world. 

Hopin started as a virtual events solution but we have since meaningfully expanded our offering from virtual events to hybrid and in-person events, as well as video and workplace collaboration products. This growth has been fueled by a series of strategic acquisitions, including: Boomset - an all-in-one event management platform; Attendify - advancing Event Marketing products; StreamYard - unveiling a video production Studio; video hosting service Streamable and video technology company Jamm.

Listed as one of the 2021 Fast Company Best Workplaces for Innovators, Hopin has scaled to 800+ employees working remotely across 47 countries. Valued at $7.75B, Hopin raised a $450M Series D round of financing and is backed by top tier investors, including Arena Holdings, Altimeter Capital, Adam Street Partners, Untitled Investments, XN Capital, Andreessen Horowitz, DFJ Growth, General Catalyst, GIC, IVP, Northzone, Salesforce Ventures, Slack, Temasek and Tiger Global.

The Role

We are looking for a People Operations Lead for EMEA based in Ireland, to be an integral part of the team that oversees operational functions of our People team in EMEA, and provide best in class support to our employees. 

The main responsibilities include leading the People Ops Coordinators in Europe, and oversee compliance, regulations, and operations in the region, leading key projects for Hopin’s expansion in the region.

Enabling a world-class remote onboarding and employee experience aligned with our hyper-growth in the region, creating and implementing new company policies, and maintaining internal HR systems. This role will require you to build strong partnerships with our Recruitment, Payroll, IT, Legal teams, as well as our external employment partners.

You will be the face of the People Operations team in Europe and will need to handle day-to-day employee queries, efficiently and with a friendly face. 

To be successful in this role, you should have a passion for people and culture, an interest in operations, experience working with metrics, a good understanding of compliance in Europe, as well as relevant work experience in a fast-paced startup/scale-up.

Responsibilities

Team Management

• Lead the People Ops Coordinators team in Europe, currently 2 direct reports

• Work on the career development of our team of People Ops Coordinators

• Be involved in the hiring process for any new People Operations team members

• Track the OKRs defined for the people team and track progress

• Knowledge transfer of key HR processes and learnings to the wider team

Employee Experience & Onboarding

• Be the go to person for Ireland, DACH, and Benelux

• Research, design, and implement company policies that enhance the employee experience

• Ensure day to day administrative tasks around onboarding & employee experience are completed

• Advise and support Hopineers around the company as and when issues arise, helping smoothly guide difficult situations through to fair conclusions

• Own the Internal Ticketing System, hitting SLA targets and improving the system. 

• Present policies to new joiners on during Onboarding

Employee Lifecycle & Compliance

• Ensure employee records in our HRIS are correct and up to date

• Create and send employee promotion, pay rise and other employee lifecycle letters

• Act as a consultant to managers and team members regarding policies and procedures

• Research, present and action insights from HR reports and Government legislation, such as Annual Leave in EU Countries, Right to work checks and Parental Leave standards. 

Collaboration

• Work closely on projects with Recruitment, People Partners, People Analytics, IT, Legal, Global Mobility, and Payroll on improving and scaling our operational processes.

About You

Must have

• 5+ years of relevant People Ops experience

• 2+ years of experience managing small teams

• Knowledge of HR Policies, laws, compliance, and procedures in Ireland, DACH, and Benelux

• Strong presentation and communication skills

• Hands-on experience with Human Resources Information Systems

• Ability to develop clear and fair company policies

• Good analytical and decision-making abilities

• Relationship builder with an ability to  create strong partnerships with internal and external stakeholders

• Team player who can work cross-functionally across multiple departments

Nice to have

• 3+ years of experience in People Ops experience in fast-paced scaling tech startups

• Experience of working with a Professional Employment Organization (PEO)

• Legislation and compliance of EU countries like Belgium, Netherlands, Switzerland.

• Content writing skills

• Understanding of what it is like to work in a startup environment

• Experience with tools like Slack, GreenHouse, Hibob, Workday, Halp, Jira, etc.

The Offer

• Competitive salary

• Fully remote, global team

• Flexible schedules

• Laptop assigned, Mac or Dell (Windows)

• Health Insurance Support

• Parental Leave

• Monthly Wi-Fi stipend

• $800 USD for Home-Office set up

• $1500 USD for Learning & Development

At Hopin, we're committed to cultivating an environment that promotes equality, diversity, and inclusion. We are a global community and we believe our unique qualities must be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn't just an initiative at Hopin. We strive to embed it not just into our core values but throughout our entire ecosystem.