Product Manager, Growth

About Loom:

Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 12M users across 200k+ companies. Our customers are global and use Loom at work at world-class companies including Netflix, HubSpot, Atlassian, Juniper Networks, and Twitter.

Founded in 2015, Loom has raised over $200 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, and Andreessen Horowitz.

The role:

We're looking for a Product Manager to drive one of the company's most important goals — accelerating and inflecting Loom's growth. The Growth PM's mission is to expand the network of people who use async video at work. We're changing behavior for people at work by introducing a new mode of communication, and your job is to help users understand how async video can make their communication more effective, efficient, and engaging. 

In this role, you will own the strategy, roadmap, and execution of key growth initiatives. Your initiatives should range from big bets that inflect Loom's growth trajectory to quick wins that continuously remove friction for our users. 

This is a highly cross-functional role and you’ll collaborate closely with your counterparts in Design and Engineering, as well as with Marketing, Support, Success, and Sales.

* We are currently hiring remotely in the United States and Canada

Your responsibilities:

• Own the strategy, roadmap, and execution of key growth initiatives

• Develop a deep understanding of our growth story and our users: where growth is coming from, what is going well, and what isn't

• Capture and share insights from growth experiments with the broader organization

• Execute against a variety of features, ranging from larger new features to small, iterative wins

• Collaborate closely with Design and Engineering, planning and executing the sprint processes

• Analyze user data, collect customer feedback, and gather business needs from stakeholders to develop product requirements

What we're looking for:

• 2+ years experience in product management

• History of having an impact on critical growth metrics, such as acquisition, retention, and/or referrals

• Excellent analytical skills and understanding of data, with the ability to interpret data and distill it into actionable takeaways

• Proven track record in running successful experiments

• Experience working closely with Engineering, Design, Analytics, and Marketing teams

• Deep understanding of the entire SaaS customer lifecycle from acquisition to retention

• Ability to thrive in an ambiguous environment with a high degree of autonomy

How we work:

Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. If you are in the Bay Area, you can drop by our San Francisco office on 2nd and Market St. when reopens in Fall 2021. We are able to hire across the United States and Canada* and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.

Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed. For team meetings, this ‘sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.

Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline once a year between Christmas and New Year (and twice during the Pandemic). Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is natural part of the workday.

Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We're also building local offices for those who want to work or meet in person, starting with San Francisco and New York City in Fall 2021.

Perks at Loom:

• Competitive compensation and equity package

• 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)

• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)

• Healthcare reimbursement (for International employees)

• Life, AD&D, Short and Long Term Disability Insurance

• 401(k) with 4% company matching

• Professional development reimbursement

• Mental health and wellness reimbursement

• Gym reimbursement

• Unlimited PTO

• Paid parental leave

• Remote work opportunities

• Home office & technology reimbursement

Loom opportunity employer:

We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.