Director of Operation

Who We Are

Pivofy is a Chicago-based boutique collective specialized in implementing end-to-end ecommerce solutions for D2C, B2C and B2B e-commerce companies. We build functional, state of the art, high-performing and results-driven e-commerce websites. 
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We're considered leading Shopify & e-commerce industry experts but, above all, we take pride in our reputation as ethical and decent humans. We commit on three basic principles when we take over a project: We deliver on scope, on time and on budget. We guarantee 100% client satisfaction, and our reviews and references speak volumes about our track record. 

We have been producing results with Shopify Plus since 2013, and we also implement and have partnerships with other platforms such as ReCharge, Smile, Gorgias, Yotpo, Klaviyo and ShipStation to name a few. Our services include web design, custom development, platform migrations, subscription implementation and B2B implementations. We take full ownership of projects and work directly with partners and vendors to meet the goals and expectations defined by our clients.

We care about and appreciate our hard-working team members, and prioritize transparency and a work/life balance. When you work for Pivofy, you:

• Have a direct impact on the company and the work you do.

• Are compensated for the work being done. When we grow, you grow! 

• Experience uncompromisable client satisfaction.

A few points on culture

• We are not an "agency". We are a collective of talents.

• We don’t have hierarchies. 

• We value freedom and independence. 

• We should enjoy working together.

• We don’t like or tolerate BS.

The Person

Are you an e-commerce savvy, detail-oriented compartmentalizer with a strong ability to work with clients? Do you foster strong client relationships focused on the relentless pursuit for client satisfaction?  Do you “tell it like it is,” have little tolerance for excuses, and thrive in a “No BS”environment? If you are professionally mature and passionate about helping others, this position could be the perfect fit for you!

What You'll Do

• Work independently on the vision of the organization daily taking ownership on projects.

• Create scalable staffing forecasts to handle project load.

• Coordinate performance review process: people, teams, projects

• Develop, implement, and review operational policies and procedures.

• Assist with recruiting when necessary; Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.

• Build alliances and partnerships with other organizations.

• Oversee budgeting, reporting, planning, and auditing.

• Help promote a company culture that encourages top performance and high morale.

• Lead the development of systems that allow teams to demonstrate clear and measurable value to clients.

• Serve as primary point of contact when there are customer issues related to customer service or account management.

• Maintain constant communication with management, remote staff, and vendors to ensure proper operations of the organization.

Our Ideal Director of Operation

• A Good Communicator - You’re a friendly, collaborative relationship builder who is focused on customer service. You have strong presentation skills.

• A Problem Solver - You perform well under pressure and know when it’s time to delegate or de-escalate. You’re emotionally intelligent and have an ownership mindset.

• Honest - You’re fully transparent, build and earn the trust of others, and have high integrity.

• Motivated - You’re a deep diver who can work and think independently. You’re empowered, take initiative, and have a motor that never stops running.

• Self-organization skills and can identify issues, seek solutions, and act on them. Our ideal candidate is fun and outgoing, without being a micromanager.

• The Director of Operation collaborates with the Visionary/Owner to move the organization forward and can make on the spot decisions when needed.

Qualifications

• 2+ years of agency experience (required)

• 2+ years of e-commerce experience (highly preferred)

• 1+ year of Shopify experience (highly preferred)

• Illinois Resident (preferred)

• Master’s degree in operations management or related field (preferred)

• Excellent communication and writing skills.

Compensation and Benefits

• Competitive Salary

• Performance Bonus

• 21 Days PTO + Earned Seniority

• Health Benefits

• Yearly company retreat

• Education and Professional Development Bonuses