Customer Success Manager (U.S. Only)

Location:  Remote — U.S. only

🎥 What are we doing at Uscreen? 

Uscreen is a hyper-growth (and profitable) bootstrapped product-led SaaS business revolutionizing the way that video-based entrepreneurs & creators monetize their content.  We have grown from 30 to 120 employees over the last year — with the best yet to come!

Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices.  

11,000+ video creators build, market, and sell their content with Uscreen — and they generate tens-of-millions of dollars in revenue doing it!  See some of our awesome customers here.

🚀 What you’ll do

• Work with our existing customers (creators, founders, & CEOs) to help them launch and grow their online video subscription businesses

• Negotiate and close renewals

• Expand current customer accounts through upsell opportunities of products and services

• Partner with our Enterprise customers as the first point of contact and trusted advisor to educate them about the Uscreen platform

• Help Enterprise customers use the platform to its fullest extent

• Provide customers with marketing best practices and end-user analytics

• Connect customers with ecosystem partners (i.e. software, agencies, production)

• Mitigate churn by proactively addressing leading indicators

• Maintain and update an accurate log of activity in our CRM system

• Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience 

🔥 Do you have what it takes?

• 2+ years of Customer Success or Account Management, preferably in SaaS

• Excellent communication, presentation, written, negotiation and listening skills

• Demonstrated interest in the SaaS, online video, and influencer industries

• Growth mindset and a positive attitude

• Ability to organize and prioritize time and tasks

• Strong interpersonal skills to successfully communicate and negotiate with internal and external customers

• Graduate of a four-year university or equivalent professional experience

🎁 You get bonus points if…

• Experience working with Pipedrive, Planhat or similar CRM software

• Experience working with Google Sheets

• Experience working with outreach tools such as Outplay and/or Intercom

• Experience with video or website hosting

• Overall a kind and fun person 🙂