Revenue Operations Manager (CS Ops)

🎥 What are we doing at Uscreen? 

Uscreen is a hyper-growth (and profitable) bootstrapped product-led SaaS business revolutionizing the way that video-based entrepreneurs & creators monetize their content.  We have grown from 30 to 120 employees over the last year — with the best yet to come!

Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices.  

11,000+ video creators build, market, and sell their content with Uscreen — and they generate tens-of-millions of dollars in revenue doing it!  See some of our awesome customers here.

🚀 What you’ll do

• Partner closely with the broader Revenue Operations team to ensure processes and data are streamlined, accurate and readily available across GTM teams

• Align with Client Services leadership and coordinate cross-functional processes that help meet retention targets and deliver on customers’ needs 

• Take ownership of data analysis and deliverables, as well as refine and improve our data and analytics foundation including reporting, dashboards and KPI tracking 

• Track leading indicators of customer health, renewals and expansion

• Drive operational efficiency by designing process, tool and dashboard improvements to scale a high-growth business and improve team productivity

• Build processes within post-sales systems (i.e. Planhat/Gainsight) to support the capture, analysis and distribution of customer health, product usage and other key data points

🔥 Do you have what it takes?

• 3+ years of prior experience working in Operations

• Experience with CRM/CSX/Data Warehousing Platforms

• Expertise in SQL or data manipulation

• Self-starting, motivated team player who enjoys a fast-paced growth environment

• Understanding of and experience with recurring revenue concepts, retention measurement and management, customer health analysis, territory and team member utilization management and reporting / analysis across the customer lifecycle

🎁 You get bonus points if…

• Expertise with Python or data science

• Experience using BI tools

• Experience working with Pipedrive, Planhat or similar CRM software

• Experience working with Google Sheets

• Overall a kind and fun person 🙂