Technical Support Engineer (North America)

Adapty is a revenue management platform for mobile apps that simplifies subscription implementation and paywall management. We help developers quickly monetize their apps, serving 8,000+ apps and processing $1.4 billion in in-app subscriptions annually. Backed by top investors like 500 Startups and Surface Ventures.

You’ll be part of the technical team, which is responsible for the infrastructure, scalability, and reliability of our platform. This team ensures our technology is robust, secure, and innovative, allowing us to deliver a seamless experience to our customers. This role is ideal for candidates in North America, supporting clients in U.S. time zones while working in a fast-growing, high-impact company.

What You Will Do

• Provide dedicated customer support to our North American clients, ensuring prompt responses and meeting SLA goals.

• Conduct initial technical investigations, offering fast, personalized responses to address and resolve issues.

• Escalate advanced technical concerns to our developers with detailed reports and follow up on resolutions.

• Collaborate with the team to update and refine product documentation for better customer self-service.

• Build strong customer relationships through regular communication, fostering loyalty and trust in Adapty’s solutions.

What We Expect

• Experience: At least 1 year in 2nd line technical support within a B2B environment.

• Technical Skills: Familiarity with SQL and Postman to efficiently navigate logs and databases.

• Communication Skills: You are a patient, clear communicator who thrives in daily customer interactions.

• Additional Skills (Preferred): Basic knowledge of front-end development and experience with server logs.

• Language: Fluent English (B2+ level); additional languages are a plus.

What We Offer

• Flexible Remote Work: Work from anywhere in North America with a schedule that fits your life. We use deel.com for global hiring.

• Perfect Product Fit: Our platform’s strong alignment with market needs makes it easy to promote, sell, and enjoy as a user.

• Direct Communication: We prioritize transparency and efficiency, so you can focus on getting things done.

• Fast-Track Impact: Receive quick, actionable feedback from the market. Join us as we expand into the U.S. market and beyond.

• Additional Benefits: We support your growth with free English lessons, sports reimbursements, and laptop support.

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