Support Engineer

Aiven is a hypergrowth Platform-as-a-Service company offering the best in open-source and data technologies on multiple cloud platforms. 

Headquartered in Helsinki with hubs in Berlin, Boston, Paris, Sydney, Singapore, Tokyo and Toronto, Aiven provides managed open-source data technologies, such as PostgreSQL, Apache Kafka and M3, on all major clouds. 

In 2022, we raised Series D funding of $210M to fuel our global expansion, the comprehensiveness of our platform and to focus on new programs in sustainability and diversity in tech.

Open source is at our core.  We compensate our employees who contribute to open source outside of their daily work with Aiven and we have set up an Open Source Program Office (OSPO), to actively focus on giving back to the open-source community. 

Our Mission and Values

Aiven’s mission is to enable customers to drive business results from open source, transforming their businesses.  We love to operate our favorite tools at scale and empower our customers, in over 60 countries, to do great work.  

We live our values of courage, openness and ownership every day, and continually strive to ensure that every Aivener is empowered to contribute creatively and meaningfully, in a work environment where they have the tools to succeed and the comfort and support to be themselves.

Support Engineer

We are looking for a Support Engineer who is interested in solving complex technical problems, working directly with customers, Python programming, and properly structured cloud infrastructure. If you want to be a part of our Global Tech Ops Team and contribute to a very well funded scale-up company, we want to hear from you!

This position is a combination of problem solving and direct customer interaction. We are looking for Support Engineers to help our customers use our platform, which turns the best open source technologies into frustration-free cloud services. Our customers are primarily developers with a good understanding of technology, and, along with our entire development team, you will be helping them succeed using Aiven services.

Requirements

• Customer support: triage, driving support cases to closure, escalation to other teams

• Work with complex open source databases such as PostgreSQL, MySQL, InfluxDB, Redis, as well as other open source data technologies like Kafka, Elasticsearch, Cassandra and Grafana

• Troubleshoot and resolve technical issues with help from the product and operations teams

• Maintaining internal and external product knowledge bases

• Provide feedback to Aiven sales and product development teams

• Develop internal tools to improve our customer support experience

Benefits:

• An agile working environment with short decision paths

• Compensation for open-source contributions made in your free time

• Flexible working hours, including remote work

• Choose the devices and tools that make you work the best

• Participation in employee stock option plan

• Office snacks, soft drinks, treats and fruits

Please note that benefits and perks may slightly differ depending on location.

You will be part of a highly-skilled, tight-knit team, making your contribution essential to what is becoming a great success story. If you are interested, please send us your application!