Data Migration Specialist

The company

Alt Legal is a fast-growing legal tech company. We’ve been recognized in Inc. Magazine, Bloomberg, Above the Law, and others. Our intuitive and automated software helps intellectual property (IP) professionals file, manage, and analyze trademarks and patents. Over 1,100 law firms and companies trust our software to help them manage hundreds of thousands of filings daily.

We are a customer-centric company that prides itself on its positive customer interactions and its modern and automated software. As a team, we’re a group of diverse, multi-talented folks who thrive in collaborative, open, positive environments. We care about our mission, our customers, and each other and are committed to ensuring that everyone on the team can grow by being around equally exceptional and kind people.

Job description

Reporting to the Director of Customer Success, the Data Migration Specialist role will be responsible for executing a range of external and internal requests, related specifically to migrations, data analysis and management, report preparation , and internal product changes.

As an internal data specialist, you will be helping customers and internal stakeholders solve their problems through the preparation of data analysis and effective communication. For example, you may be asked to perform data mapping into a spreadsheet or to assist our operations team with preparing a monthly customer analysis reports.

Your specific responsibilities

• Support new and existing customers and their onboarding of IP data

• Perform data mapping and manage complex datasets with high level of attention to detail

• Migrate customers’ data into our preferred format

• Coordinate and receive inputs needed from both customers and internal stakeholders

• Maintain accurate customer records.

• Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.

• Stay current with system changes and updates.

• Work closely with customer success, product, and other internal team leads to improve customer experience

What we'd like to see in the ideal candidate

• 2+ years’ experience in data/implementation-focused role involving support of SaaS or professional web-based solutions

• Startup and/or work-from-home experience

• Proficient in Excel and experience with CSMs (e.g., Vitally/ChurnZero) and CRMs (Salesforce)

• Keen attention to detail

• Strong communication skills and project management skills (managing multiple data migrations at once)

• Understanding of Accounts Receivable operations or experience with invoicing software.

• Ability to recognize gaps in their own knowledge and seek instruction

• Ability to empathize with and advocate for our customers

• Ability to quickly learn new concepts and teach others

• Good sense of humor and a love of nerdy things

• Bonus if you’ve had experience with trademark prosecution, but it’s not required to apply.

What you get

We offer a collaborative and challenging work environment and the opportunity to be part of a growing company. Our company was founded on the belief that a team with diverse backgrounds and identities will have the greatest range of experiences, the best selection of ideas, and the most inclusive and supportive culture. We are LGBTQ+ friendly and encourage all candidates to apply.

We also offer all employees a variety of perks such as flexible vacation, remote work options, healthcare coverage, and the opportunity to determine your own growth path.

How to apply

If you’re interested, you should submit your application via our application portal Breezy, PDF resume, and a few sentences explaining your specific interest in this role and why you'd like to join the Alt Legal team.