Customer Success Representative

About Us: Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. Artera is on a mission to personalize medical decisions for patients and physicians on a global scale.

The Customer Success representative is responsible for supporting customers with ordering Artera’s commercial product(s). They will share relevant information to address questions and resolve any issues.

Essential Responsibilities:

• Interacts with customers (clinicians, clinical staff, administrators) with a focus on providing the best service and ordering experience 

• Guides customers through the onboarding, training, and ordering process and addresses any obstacles along the way with a helpful and courteous demeanor 

• Handles each ticketed inquiry with curiosity and a problem-solving approach 

• Has experience with ticketing platforms such as Zendesk

• Is a team player that works well cross-functionally 

• Collaborates with internal and external partners effectively

Education and Experience Requirements:

• Bachelor degree required

• 1 year minimum experience in customer service for healthcare professionals

• 3 years minimum experience working in a collaborative environment

$40,000 - $50,000 a year

Competitive and commensurate with experience, qualifications, and other factors to be discussed during the interview process. In addition to a competitive salary, we offer enticing benefits, including 401k matching, unlimited paid time off (PTO), and more.

Equal Employee Opportunity: At Artera, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients and physicians. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.