Account Manager

Avantpage is a language service provider committed to empowering immigrant and LEP communities through language access in the health and government services arenas. We are seeking an energetic and ambitious Account Manager to help us take this mission to an ever-growing client base. Our business is growing and the right candidate will have opportunities to make a significant impact as we expand our Business Development Team. We are a global company with offices in Davis, CA, Mexico City, and Warsaw, Poland. This position is for our headquarters in Davis, with the option of remote work from within the United States, Latin America or Canada.

Responsibilities 

• Take ownership of the overall business relationship with assigned accounts

• Oversee account management, including negotiating contracts and closing agreements

• Manage and maintain excellent client relations

• Produce quotes and proposals

• Develop solutions that will help meet our customer’s goals

• Develop and run periodic business reviews

• Perform onboarding process for new clients or client contacts

• Lead project kickoff meetings including Operations Team

• Perform in-person and online presentations and demonstrations

• Build account plans and grow business organically within key focus accounts

• Identify growth opportunities within accounts

• Maintain comprehensive, accurate, and up-to-date information in CRM

• Act as a liaison between client and cross-functional internal teams

• Act as first line escalation path to clients for production and delivery issues

• Prepare sales and activity reports as required

Qualifications 

• Bachelor’s Degree or equivalent

• 2+ years of professional B2B sales and account management experience

• Experience in the translation, interpreting or localization industry a big plus

• Excellent customer service and negotiation skills

• Ability to work productively and reliably in a remote environment

• High energy and enthusiasm

• Works well independently and as part of a team

What We Offer

• Joining a vibrant multicultural team spread across the Americas and Europe

• Professional development and growth opportunities in the localization industry

• Training in new tools, technologies, and processes

• Energetic, multicultural, and empathetic working environment

• Health, vision dental benefits

• Retirement programs