Customer Service Specialist (Social Media)
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Responsibilities
Monitor customer complaints on social media channels and reach out to provide assistance in a professional and timely manner via different communication tools.
Identify and evaluate customers’ needs to deliver satisfaction via public media channels without disclosing any sensitive or private information.
Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
Coordinate with relevant departments to quickly resolve technical issues.
Gather user’s feedback and suggestions and share with relevant business units/departments.
Handle any other ad hoc tasks assigned by supervisor.
Provide detailed report of case analysis and data analysis.
Requirements
Minimum of 1+ years’ experience in customer service, preferably in finance industry or e-commerce.
Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in Thai & English.
Ability to work under pressure in a fast-paced environment, understand how social media channel works.
Proficient user of office systems, both customer service specific and windows package.
Confident, articulate, multi-tasking, hardworking and passionate.
Ability to exceed customer expectations.
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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