
Lead Product Designer - Medical Guidance
Job to be Done
We’re the best way to get better.
About Buoy Health
Buoy is a Boston-based digital health company that uses AI technology to provide personalized clinical support the moment an individual has a health concern. Developed out of the Harvard Innovation Labs by a team of doctors and data scientists, Buoy navigates people through the healthcare system intelligently, delivering triage at scale, and connecting them with the right care endpoints at the right time based on self-reported symptoms.
About the role
As Lead Product Designer on our Medical Guidance team, you will own the design thinking and execution for how Buoy will take in care seeker inputs like symptoms, past medical history and risk factors, insurance coverage, and personal care preferences to translate them into an actionable and highly personalized treatment recommendation. One of Buoy’s greatest differentiators is our ability to recommend at scale by leveraging our machine learning data algorithms; historically we took in users’ symptoms to provide triage recommendation, so we are now looking to evolve this ability to recommend next steps further down the care journey. This role in particular will work very closely with our data scientists, clinicians, and backend engineers to build out the logic and UI by which we provide recommendations.
Given that this is an evolution of our current product at Buoy, there are many unknowns requiring diligent discovery, research, and testing. You should be comfortable with ambiguity—even embrace it. You are endlessly inquisitive and love generating informed hypotheses, then testing and learning from them to arrive at the next best solution. You do all this with the user at the center, deeply understanding their challenges and motivations.
You’ll be an integral partner working closely with exceptional product, engineering, clinical, research leads to build and deliver a seamless user experience, as well as contribute to the team’s strategy and success metrics. Through collaboration with your partners you’ll help set KPIs, hypotheses for how to best execute the strategy, and the tactics best suited to validating those hypotheses. Day-to-day you’ll be part of a high velocity team and ultimately deliver measurable impact to our users, our business, and the healthcare landscape at large.
Responsibilities:
Partner with a cross-functional team of product managers, engineers, data-scientists, clinicians, and researchers to lead creation of elegant, user-centric, and data-driven healthcare experiences
Bring to life end-to-end experiences from concept to launch, including: gathering user insights to identify areas of opportunity and developing wireframes, visual mockups, interaction prototypes, and specs for engineering hand-off
Help define problem statements, hypotheses, and goals for team's projects, taking into account broader business goals across multiple product areas and how they integrate
Initiates various types of user research and testing to vet ideas and continually optimize results, making design decisions that are informed by both quantitative and qualitative data
Leverage user insights to constantly evolve product strategy and initiatives
Test and iterate relentlessly with overall business strategy and outcomes in mind
Build toward a consistent design system with the rest of the R&D team, to be used throughout all product offerings
About you
6–8+ years of experience in product design, user experience design, interaction design, and/or visual design across platforms on shipped consumer experiences, preferably with experience in transactions and payment flows
Committed to creating user-centric experiences, and can thoughtfully distill complex problems into simple and elegant solutions
Tackle problems with enthusiasm and a deep desire to understand the key issues at hand before diving into solutions
Highly refined aesthetic sense and can both work within and expand the existing Buoy brand
Comfortable making tough calls on prioritization to stay focused on most important business outcomes
Strong visual and verbal communications skills for articulating design recommendations and decisions to stakeholders and a cross-functional team
Thinks and designs systematically, always with an eye toward how individual designs work across multiple products and verticals
Proficient with industry design tools such as Figma, Sketch, Adobe Creative Suite, Invision, Zeplin
Deeply curious, always trying to improve, with a constant love of learning and personal growth
Bonus points if you have:
A strong sense of empathy with a passion for helping people feel better when sick
Past experience in healthcare and/or in designing recommendation engines
Interest in Artificial Intelligence as it applies to the healthcare industry
Knowledge of HTML, CSS, etc
Benefits
Medical, dental, and vision
401k with company match
Stock options
Generous unlimited vacation policy
L&D reimbursement policy
Work from Wherever—Buoy is remote first, with employees located across the US
Time off for major holidays, including the last two weeks of the year
End your work day at 2 p.m. every Friday!
Dogs in the office!
Equal Opportunity Employer Statement:
At Buoy, we are united by our commitment in guiding people to the right care. And we believe it takes a workforce that nurtures difference to get the job done. Buoy champions inclusion. We encourage applicants of all ages, races, ethnicities, colors, national origins, genders, gender identities and gender presentations, sexual orientations, disabilities, veteran status, and other characteristics that make a person unique. We are proud to be an equal-opportunity employer, and to be a part of a team that prioritizes diverse points of view.
**This role is located in the United States. Unfortunately, we are unable to support international applicants at this time
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