Chief OperatorByronFull Time
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Excellent Communicator KPIs Profit and Loss Project Management Standard Operating Procedures Strategic Planning

Chief Operator

What is Byron Assistants?

We are a B2B SaaS-enabled platform called Byron Assistants. Byron matches businesses and professionals who are looking for help to offload their work with short or long-term tasks with our internal US-based virtual assistants.

We currently are at high 6 digits (USD) in ARR and we’ve grown 20x YoY!  

 Our Offerings:

  • Overview of our two assistant models

    • Short-term on-demand assistants for quick one-time tasks

    • Access to a dedicated long-term assistant for continuous and consistent support

  • Quick background on our assistant certification program and why we acquire great talent

    • All of our assistants are exclusively US-based, college educated, and have at least 3 years of virtual work experience. 

    • Project manager has full visibility of all live projects on our back-end platform to ensure quality - before any potential issues arise. 

    • Our Terms have a built-in NDA for each of our customers, and each of our assistants has an NDA with Byron Assistants as well to protect all parties.

What are we looking for?

We are looking for a full-time Chief Operator who is ready for a new long-term role and is actively seeking their next challenge; preferably someone who has owned/led their own B2B SaaS or agency business at some point to new levels, and has the drive and sees potential to scale Byron to multiple 7, even 8 figure topline in a couple of years.

Or, are you hungry, have dabbled on a few projects here & there, but really excited to steer the ship and scale Byron to new heights with great upside potential for you? We’d love to talk to you as well!

Operational excellence is a critical aspect of our continued growth. There are a lot of moving parts that need to be perfectly matched and delivered effectively and efficiently. 

If you want a to-do list of tasks – this is not the job for you. We need a leader who is highly autonomous, proactive, strategic, has a high degree of accountability and is looking to make an impact. Essentially, we don’t want you to do all the grunt work - we want your brainpower!

Intangibles - Must Haves:

  • Strategic Vision - Strong systems building and project management skills. Obsessed with creating efficient processes.

  • Collaborative Leadership  - Achieve results through direction while also being able to work with and support the team.

  • Strong Communication - Must share ideas and experiences clearly and directly. Must solicit input. Persuasive and able to get everyone on the same page.

  • Solutions-oriented mindset - does not stop with identifying problems.

  • Specificity with Follow Through - plan and implement the execution of actions end to end. You don’t allow things to fall through the cracks. 

  • Emotional Intelligence - Key when dealing with team & customers.

  • Growth mindset – being enthusiastic about your craft, always looking for ways to improve yourself and the company.

Intangibles - Nice to Haves:

  • Previous experience leading a Virtual Assistant Agency or SaaS platform for VA services

  • Previous experience leading teams of 20 or more people

  • Ability to wear many hats in a constantly changing business.

What is owned by the Chief Operator? 

  1. Strategic Planning for growth in operations

  • We will look to you as our strategic planner, by understanding the larger picture for the company and breaking that down into strategic and specific steps that drive the team’s effectiveness, efficiency, and productivity in the attainment of our GOALS

  • Holding quarterly strategy meetings driving alignment throughout the organization

  1. Actions Plans addressing operational gaps

  • We expect you to have the ability to improve the current built-out key performance indicator metrics and objectives

  • You will have to work and be on top of all company functions (product, sales, operations, marketing, finance) to tie it all together in the determination of gaps between the current status quo and our objectives

  • You are expected to streamline all organizational processes following the determination and implementation of action plans

  1. Decision on critical operational concerns

  • You will be reviewing weekly operations updates from the Operations Manager and will provide direction on critical operational processes 

  • Identify bottlenecks and remove them

  1. Organizational Structure and Standard Operating Procedures

  • Systemized structural organizational adjustments to smooth operations and attain quality standards

  1. Senior level customer success direction

  • From time to time, you may be involved in critical client deescalations

  • You will be responsible for creating a team and customer incentive plans for both retention and growth

  1. P and L

  • Building forecasts and managing finances to ensure profitability

  • Optimize existing products for better financial and work margins

Compensation

  • Annual Base Salary: $50,000 - $100,000 

  • Annual Bonus: 5-20% of base salary

  • Uncapped Upside Payment: 5-20% of all incremental equity generated during a liquidity event

  • Vest: 3 years with a 1-year cliff

This job is closed
But you can apply to other open Remote Management and Operations jobs

About the company

Byron View all company's open jobs

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