Clinical & Business Operations Manager

Our Company:

Cerebral is a one-stop shop for high-quality mental health care. Since launching in January 2020, we have gone from 5 people in an off-brand WeWork to over 2,000 team members across the United States working hand in hand to transform access to high-quality mental health care at scale. Our team will not stop building, growing, and iterating until everyone, everywhere can access high-quality mental health care without the high cost, wait times, and stigma. We recently became the fastest mental health company ever to unicorn status, having raised over $162 million and achieved a valuation above $1.2 billion. Cerebral’s investors include Silver Lake, Access Industries, Bill Ackman, Chris Burch, WestCap, and Oak HC/FT. It is just the beginning for Cerebral, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

The Business & Clinical Operations Manager is an ambitious self-starter who drives the strategy design, implementation, and ongoing operational efforts and new product and business launches. You will work directly with the Head of Clinical Operations and Customer Care and with select Leadership Team members to propose, design, implement and scale strategic efforts (e.g., scale new service lines, operational effectiveness efforts, market research/business analytics). This role will report directly to the Head of Clinical Operations and Customer Care and will work closely with select Leadership Team members.

Responsibilities:

• Monitor clinical and clinical ops spend  to ensure alignment with budget 

• Manage vendor relationships to ensure appropriate SLAs and negotiate scale-based discounts as we grow  

• Update clinical and clinical operations team budget on a quarterly basis and identify opportunities for cost-savings 

• Manage and make clinician hiring and compensations decisions informed by data from capacity, utilization, budget and to maintain unit economics Product 

• Proactively identify opportunities for efficiency across teams to reduce the ratio of manager to clinicians and other variable spend associated with clinical and clinical operations team  

• Conducting research, analysis, and business modeling to help leadership make financially sound and strategically aligned decisions to ensure the quality of services while balancing business perspectives 

• Own cross clinical team processes to ensure standardization and efficiency, including: 

  • Clinician team performance management system 

  • Cross-clinical monthly meetings & ongoing communications to the clinical team 

• Act as product liaison for clinical/clinical operations team  

• Manage product feature request prioritization and timelines across clinical and clinical operations  

•  Collaborate w/ product team on impact assessments for clinical feature requests 

• Ensure on-time roll-out and work with the engineering team to roll out new clinical ops features and communicate 

Other roles and responsibilities as designated by the VP of Clinical Operations 

Qualifications:

• 5+ years of experience in clinical or business operations, preferably in a fast-growing start-up environment  

• Experience at a top-tier management consulting firm, investment banking, and/or experience in a Product, Business Operations, Internal Strategy, or cross-functional operational role at a technology company is a plus 

• A record of academic achievement

• Exceptional interpersonal skills and ability to develop strong working relationships

• Resourcefulness, persistence, and ability to thrive in a fast-paced, entrepreneurial environment

• Strong analytical abilities and proficiency with Excel and PowerPoint

• Exceptional written and communication skills

• Ability to work independently and a strong sense of ownership

• Ability to navigate ambiguity, prioritize and juggle multiple projects

• You have sharp attention to detail with a natural feel for numbers and data and have a high degree of accuracy in a fast-paced, results-oriented environment. You are able to tend to the blades of grass, while not losing sight of the broader landscape

• You have impressive time management skills and the ability to juggle multiple projects/tasks with multiple stakeholders while hitting deadlines on time-sensitive projects. You are proactive and have a positive attitude with a can-do, service-oriented mentality

Must be based in the U.S. and legally authorized to work in the U.S. on a full-time basis. We are not able to sponsor work visas at this time.