VP, Operations

Cerebral is a one-stop shop for high-quality mental health care. 

Since launching in January 2020, we have gone from 5 people in an off brand WeWork to over 2,000 team members across the United States working hand in hand to transform access to high-quality mental health care at scale. Our team will not stop building, growing, and iterating until everyone, everywhere can access high-quality mental health care without the high cost, wait times, and stigma. 

We recently became the fastest mental health company ever to unicorn status, having raised over $162 million and achieved a valuation above $1.2 billion raised. Cerebral’s investors include Silver Lake, Access Industries, Bill Ackman, Chris Burch, WestCap, and Oak HC/FT. 

It is just the beginning for Cerebral, and we need your help as we transform access to high-quality mental health care in the United States and beyond. 

The Role:

The VP of Clinical Operations will have responsibility for overseeing Cerebral’s clinical teams: Medical Team, Behavioral Team, Clinical Support, and Clinical Operations.  This role will need to balance diving in deep to process details and triaging fires, but also flex into a strategic mindset and empowering direct reports.  

Responsibilities:

Department Head

• Budget

• Design & create a metrics-driven organization

• Responsibility for team growth and development, recruitment and retention, reward and recognition, and ongoing evaluation

• Create and nurture Cerebral’s core values and best practices within your org

• Participate in leadership meetings

Working Cross Functionally

• Work closely with Chief Medical Officer, who oversees clinical education, safety and quality efforts 

• Liaise with the clinical product team (under R&D org) to build a roadmap and prioritize needs within your department

• Liaise with legal & compliance teams to ensure clinical teams are up-to-date and compliant

Clinical Operations Leader

• Own the “supply” strategy of Cerebral

• Optimize and automate workflows between your teams

• Establish and enforce best practices for the various systems and workflows (slack protocol and usage, naming conventions, etc.)

Metrics You’ll Be Responsible For

• Clinical quality

• Clinician eNPS and churn

• Client NPS

• Clinician coordination cost-efficiency

• Utilization and capacity, in conjunction with service line P&L owners

 Job Requirements:

• 7+ years of experience

• 3+ years in the day-to-day management of large clinical teams 

• Experience working in a fast-paced, digital health startup environment

• Experience in continuous quality improvement, systems, and processes desired

• Incredibly process- and metric-oriented

Please note we can only accept candidates that are US Citizens (no visas, sorry) and residing within the United States.