Senior Operations Manager

About us

CommunicateHealth is a growing health communication firm with a passion for health literacy and human-centered design. Our mission is to improve lives by designing health information that’s easy to understand and use. CommunicateHealth team members are committed to this mission — and to helping each other do big things every day. Together, we create inspiring solutions that transform the way people think about health.

About you

You are a motivated self-starter who enjoys improving and streamlining systems in a creative and ethical business. As a change manager you thrive at ensuring operational initiatives meet objectives on time and on budget, and understand the human element and strategy needed behind the scenes to increase employee adoption and engagement. You are a creative problem solver and excel at staying up to speed on progressive trends and translating them into company procedures and systems that will support individuals to be successful within the organization.

What you'll do

• Develop and maintain company policies, procedures, software, and systems to allow for efficient and productive operations

• Create organized and easy to follow implementation plans, and prioritize company tasks effectively and efficiently using our project management software (Asana)

• Maintain existing partnerships with vendors and develop new ones as needed

• Provide support to senior leadership by preparing reports, evaluating corporate performance, analyzing and interpreting data and metrics, and making strategic recommendations for improvement

• Support a diverse, equitable, and inclusive work environment

Requirements

• Bachelor’s degree with 8 years of relevant experience

• Experience in corporate operations in a fast-paced environment, including supporting leaderships teams with high-priority items

• Demonstrated project management of operational initiatives

• Demonstrated digital savviness (we use iOS for Mac, Microsoft Outlook, Zoom, Unanet, Asana, and Paylocity, just to name a few)

• Excellent communication skills, including thoughtful listening, the ability to express complex ideas clearly and succinctly, and the ability to communicate well in writing

Benefits

We care

CommunicateHealth is committed to workplace diversity and providing equal employment opportunities for all qualified applicants and employees. We proactively seek out diverse perspectives and apply them to strengthen our work and our employee experience.

At CommunicateHealth, we acknowledge that our employees are the best and brightest, and we want to compensate you accordingly!

Excellent benefits

• Open paid time off policy

• 401K with 3% company match

• Comprehensive health, dental, and vision insurance plans (CH pays 85% for individuals and 80% for families and couples)

• Parking and commuter reimbursement (Rockville office)

• Up to 6 weeks paid parental leave (up to 6 additional weeks of unpaid leave) and flexible schedules for working parents

• Life insurance base plan of $50,000

A healthy social and emotional work environment

• Flexible schedules, including Summer Fridays

• Weekly all-staff Creative Time

• Standing desks

• Gym membership reimbursement (included with company-sponsored health insurance plan)

Personal and professional development and training

• $1,500+ of professional development annually

• Company support for applying to and presenting at professional conferences

• Individual coaching and mentoring, including access to CH principals

• Pro-bono and community work that align with the CH mission

• Company-sponsored trainings throughout the year

• Compensation range: $125,000 - $150,000

**As federal contractors, all employees will be required to provide proof of their COVID-19 vaccination as a condition of employment.