Customer Support Specialist

We are looking for a Customer Support Representative to join our growing team in the DMarket and help us increase our customers' satisfaction levels. 

Required skills:

• 1+ years of Customer Support experience

• FinTech experience would be a great advantage

• Interested in the gaming industry

• Literacy, responsibility, attention, stress resistance are a must

• Excellent communication skills and customer-oriented approach

• Ability to multitask

• Upper-intermediate level of English

• Crazy-fast typer

• Confident Steam user is required

Responsibilities: 

• Provide written support for customers in chats, tickets, instant messengers, and social media — no calls

• Communicate with users in English/Ukrainian

• Review and moderate KYC applications

• Review and moderate profiles marked by the system as suspicious

• Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution

• Be flexible in a dynamic environment, quick-paced changes are constant

Location:

Ukraine (Kyiv preferred); Remote Work

Join DMarket team today!