Support Specialist

At Drip we believe the world needs independent retail. Thousands of ecommerce brands all over the globe trust Drip to build engaging and profitable relationships with their customers. Our ecommerce marketing automation platform has generated more than $1 billion in revenue for our customers since 2018. We do this by unleashing the power of direct-to-consumer brands’ customer data to deliver perfectly personalized email and SMS marketing strategies that are proven to grow their revenue. And we’re just getting started! We are well-funded, growing super fast, and building a beautiful product with crew members located around the US and in our Minneapolis Hub.

Working at Drip means empowering the ecommerce rebellion alongside some of the best people in the biz. We've worked hard to build an awesome company culture based on our 5 Guiding Principles that are more than just words on a wall (learn more: www.drip.com/about). Ready to empower the rebellion? Join Drip!

About the opportunity

As a Support Specialist at Drip, you’ll be part of our small, nimble team providing technical guidance and unparalleled support for our customers. Our world-first product is in the hands of global merchants and our team is a critical piece in ensuring their success during usage. The working hours for this position are 9:00am - 5:30pm Central Time M-F.

We’re engaging and collaborative as we resolve questions and help create customer-facing self-help resources. How do we do that?

Goals and Responsibilities

• Excel independently and as a team when working to solve real customer problems and deliver full solutions

• Respond to a high-volume of support inquiries through multiple channels: email, chat, and social media.

• Contribute to our growing knowledge network - a resource of answers to improve resolution for customers and the team

• We stay ahead of the curve together! Our product is always evolving and our goal is to stay up-to-date with all the new features and integrations.

Who You Are

• A solid technical aptitude - we love tech support backgrounds or a history of self-started technical growth. Learn more about our product teams here: https://dripships.gold

• You’re an empathetic self-starter who loves technology and enjoys helping others to successfully use it - this isn’t run-of-the-mill customer service, we strive for the Melt Your Face experience! We represent the human side of Drip

• Passion for helping others internally and externally - at least a year in an empathy or people-focused role

• Impeccable written and verbal communication and strong attention to detail

• In addition, we give bonus points for having a SaaS or Ecommerce background!

What We Offer

• Competitive pay, benefits, and equity

• Challenging and meaningful problems to solve - you will invariably make a difference and impact

• The chance to learn from some of the best people in the business, including our fiercely compassionate leadership team

• A vibrant and devoted team, who still finds time for fun

• Digital first culture - we're open to crew members working remotely or from our Minneapolis Hub

• Finally, just good humans... no jerks!

Compensation: $21 - $24 hourly

To create a space of trust with our crew members we make compensation ranges for each of our positions public. We select our initial range through national compensation survey data. Factors that impact salary are: tenure, performance and geographic location. If you are outside of this range, we encourage you to apply and also provide us with your compensation expectations.

We consider working for a successful early-stage tech company to be a unique and exciting opportunity. You will work hard and face exciting challenges, but our positions come with amazing advantages and fulfillment to those who earn them. If you bring your best self to the table, we'll bring some great stuff in return. 

Drip is an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We embrace diversity of perspective and ideas which leads to people’s growth, product innovation and ultimately a successful business.