Sales Representative

About Ergeon:

We are disrupting the trillion-dollar construction industry with technology, making it possible for almost any profession to operate remotely. Our company is the only startup combining the strengths of technology and remote work to solve the challenges of residential construction. 

Overview of the Role:

As a Customer Specialist, you will be the voice of Ergeon to new leads interested in our home services products. From first conversations to closing the deals, you will support Ergeon’s growth by walking customers through a high-touch, customer-oriented sales experience approach. Whether getting to know the lead’s needs, quoting and closing a project, or sharing Ergeon’s value proposition, you will be focused on listening and creating the best customer experience above all else.

Responsibilities:

As a Customer Specialist at Ergeon a typical day will include the following:

• Managing open deals (leads).

• Communicating with leads via inbound calls, emails, and text messages.

• Making outbound calls to qualify new customers.

• Handling leads from qualification, to quoted and closed stages through single touch point interactions (end to end sales cycle). When not possible, you will need to set the appropriate follow up activities.

• Managing your customer pipeline through the usage of CRMs and other various tools.

• Sending quotes, clarifying questions, and closing deals to drive the Company’s revenue.

• Using your sales expertise to mentor Junior Customer Specialists.

Desired Skills and Experience:

Must have

• 3+ years of advanced experience in B2C and/or B2B Sales

• Strong communication, customer rapport building and closing skills.

• Ability to master new products and concepts quickly.

• Proven track record of end-to-end pipeline management and achieving monthly revenue targets.

• Ability to define and refine new sales processes.

• Attention to detail, organization and prioritization skills.

• Time management and discipline.

• Sense of urgency and multitasking skills.

• Being able to handle high work volume efficiently.

• Proven track record of closing deals, metric compliance and proficiency on multi stage end-to-end sales cycles.

• Proficiency and fluency in English (business etiquette).

• Ability to work under pressure and dynamic target environments.

• Experience using pipeline management or productivity tools like Pipedrive, Talkdesk, or Front among others.

• Previous full-time remote work experience.

Nice to have

• Sales experience in general labor or construction industry.

• Sales leadership and management experience.

Technical Requirements:

Good Laptop setup with Chrome browser

• Minimum of 8GB RAM

• Minimum processor:

  • For Intel variants of CPUs:

    • Core i3 8000 Series (8th Gen) or higher

    • Pentium N5000 series (Quad-core variant) or higher

    • Celeron J5000 series or higher (quad-core variant)

  • For AMD variants of CPUs:

    • Ryzen 3, 3rd generation or higher

Stable high-speed internet connection

• At least 5mbps upload and 20 Mbps download

Headset

• With a noise cancelling microphone
  

Power backup

• 250-300W UPS
  

Data availability

• Ability to access up to 1.5GB of data per day during storm outages

Compensation:

Monthly salary between $1,200 - $1,500 USD + Commissions.

• Commissions are based on a tier model that accounts for the revenue that you bring to the company.

• A Sales Representative at Ergeon can expect to be making around $23,000 USD per year, and if they excel at the role then $38,000 USD is also achievable!

• Your final compensation will depend on your placement on our Career Ladder and will be calculated hourly.

• You'll be paid weekly through Upwork (www.upwork.com), the platform we choose to hire and pay our Ergeoneers all over the world.

Additional important information:

Bootcamp

• World-class Sales Training of 4 weeks including: 1-1 sessions, constant mentoring, teamwork, practical use and understanding of our technical tools, and live exercises to develop abilities.

• You are going to be able to do a full immersion in the day-to-day job, enjoy our amazing company culture, make great friends, and learn a lot!

• We are completely convinced that this period gives you the opportunity to decide if the job and the company are your perfect match, and it also helps us to know you better.

Availability:

• The position is full-time, based on a 40 hours week.

• Availability Monday through Sunday from 8:00 AM to 8:00 PM PST/CST/EST.

• The expectation is to cover at least 40 scheduled hours that fall on any of the days mentioned above.

• Most commonly this will mean working 4 days of the week + 1 weekend day.