Product Operations Principal (Associate Director)

THE CHALLENGE

The last year has been one of unprecedented change and new strategic clarity. As we accelerate out of the pandemic, we now have a strong sense of where we’re going, and what it will take to win. To succeed, we need to deepen the value we deliver to event creators and the audiences they depend on. And we need to continue to evolve our mechanisms and culture that will allow us to sustain and strengthen our competitive advantages. We’ve made enormous progress, but there’s still a lot of work to be done. That’s where we — and you — come in.

THE TEAM

The Product Strategy and Operations team serves as an enabling function of Product at Eventbrite. Our focus is driving efficiency at scale through the implementation and governance of programs, processes, and tools across the product lifecycle. We do this within Product, Engineering, and Design, and in partnership with other functions. Our scope focuses broadly on the product lifecycle, from amplifying customer voices to strategic planning, through standard product development processes to launching products to the market with the vision of instilling more consistent alignment, coordination, customer empathy, value delivery, and accountability at every step.

THE ROLE

• As a Product Operations Principal (Associate Director) you will be focused on driving efficiency and bringing operational rigor to the Consumer Product Team. You will:

• Manage the product lifecycle process for the Consumer product team, including advising product managers on how to navigate the process steps effectively

• Help to manage and update product deliverables, roadmaps, and OKRs

• Maintain a consistent channel of communication between Product, Engineering, Design, and Product Operations as well as across the Organization to ensure alignment and visibility into the Consumer Roadmap

• Manage product experimentation deliverables and outcomes

• Work to evolve the way we manage and use product data and tooling

• Work in harmony with your Product Operations teammates focused on Voice of Customer, Go-to-Market, and Strategic Planning

• Be a trusted partner to the Consumer Product Leadership team, acting as an advisor and as their product operations point of contact

• Become a trusted partner to the Product and Engineering teams, rooting out misalignment and inefficiencies that get in the way of delivering value for our customers

• Roll up your sleeves to identify, design and implement new processes amongst product managers, product leadership, and key cross-functional partners

• Be a driver of bi-annual strategic roadmap planning for the Consumer Product teams

THE SKILL SET

• 7+ years in product operations, product management, and/or program management roles

• Proven operations professional with experience working cross-functionally and removing roadblocks in complex organizations

• Demonstrated track record of driving company-wide program, process, and/or tool implementations

• Experience driving strategic alignment efforts with a broad range of stakeholders

• Experience with and understanding of the product development lifecycle for software organizations

• Understanding of marketplace businesses with experience working on consumer initiatives

• Demonstrated experience identifying, designing, and implementing new processes

• Proven ability to build trust with and influence stakeholders of multiple seniority levels, across technical roles, customer-facing roles, and executives

• Mastery in creating effective structure out of ambiguity

• Strong prioritization and focus, including comfort making tradeoffs with incomplete information

• Adept at thinking strategically and maintaining a big picture perspective

• Raw intellectual horsepower and a growth mindset

• Passion for high quality products and their impact on Eventbrite’s event creators and attendees

BONUS POINTS

• Prior experience with a Product Operations team specifically or in Product Management or Management Consulting

• Prior experience with organizational change management and/or strategic program management

• Experience using Eventbrite’s product as a creator and/or attendee

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. 

We care about your mental health and wellbeing.

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. 

We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. 

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  

We offer ongoing training and career development that meets people where they are in their careers. 

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. 

Work-life balance & flexibility is extremely important to us.

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.

IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

 Applicant Privacy Notice

Eventbrite believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. It aligns to our mission to bring the world back together through live experiences. Proof of completed COVID-19 vaccination will be required for all US applicants and employees to enter any Eventbrite office and/or interact in a physical setting with Eventbrite employees. Eventbrite will consider exceptions to this policy for medical or religious reasons on an individualized basis.