Product Manager

JOB DESCRIPTION

Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.

VISION

Finalsite will transform the way school communities engage with their schools.

SUMMARY OF THE ROLE

The Product Manager (PM) works as key members of a cross-functional product development team to build outstanding marketing and communications products for schools world-wide. PMs will collaborate with UI/UX designers and engineers to come up with and drive forward solutions that “wow” our clients. PMs work closely with all departments across Finalsite to evangelize products, drive adoption, as well as participate in regular discussions with customers to launch products/features that move the needle.

LOCATION

100% Remote - Anywhere within the US or UK.

RESPONSIBILITIES

• Collaborate with the Director of Product and engineering tech lead to move the product roadmap forward based on objectives defined by the business.

• Helps define a plan for assigned product(s) based on: competitive research, client feedback via forums, internal teams, and direct meetings with clients.

• Utilize Pendo features and metrics to support decision-making and track success.

• Post updates in the product-roadmap Slack channel to briefly describe upcoming cycle work and expected release dates to keep internal staff apprised of work.

• Triage and provide a defined-action response within 24 hours on all bugs logged for assigned products. Escalate critical issues, identifying those that should be hotfixed.

• Maintain a prioritized backlog for assigned development team.

• Work with the Product Education Team to create and maintain training materials.

• Introduce new products to the company by hosting internal webinars, and coordinating with internal teams as relevant on major product releases.

• If there is an operational component to a product rollout, coordinate with Product/Deployment/Support leadership to define the process and responsibilities.

• Identify opportunities to help Marketing promote key feature releases to clients via blog posts or Pendo call outs.

• Run beta and early adopter programs for early feedback on new products, and to drive future roadmap direction.

• Regularly respond to community forum posts to demonstrate acknowledgment and caring for feedback, and in keeping with a high standard of customer service.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree in a related field or equivalent experience, with 1+ years of product management experience.

• Detail-oriented with ability to learn and apply new concepts quickly.

• Confidence in making decisions and the ability to justify those decisions.

• Proven ability to learn fast, to multitask, and to be resourceful and innovative.

• A passion for identifying problems and providing solutions using the software.

• An instinct for creating simple and intuitive user experiences fueled by actively testing/using assigned products, and talking to clients and internal constituents.

• Ability to utilize user insights, data, and statistical analyses to inform decisions.

• Experience in creating and delivering in-person and online presentations to clients.

Exceptional candidates will have

• Experience leading projects and teams

• Experience generating outstanding results as a Product Manager in a SaaS environment

• Professional experience in areas highly related to our work as product managers at Finalsite, such as software engineering or education.

Link to All Staff Competencies and Mental and Physical Requirements

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States and the United Kingdom. Current residency, as well as continued residency, within the United States and UK, are required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation.