Account Manager

 Job Title:    Account Manager                    Department: Operations

 Reports To: Head of Operations 

 Account Manager - Summary

 Giant Propeller is looking for a full-time Account Manager to oversee our portfolio of clients. It’s a pivotal role requiring a proven ability to balance the client's needs, wants, and priorities, and the agency's bottom line. You play a crucial role in client retention and potentially bringing in new business as part of an existing client referral process.

As our Account Manager, you must have strong interpersonal and communication skills. You must be able to finesse delicate client relationships while driving the agency to produce its best results. You know when to push and when to let things simmer. The Account Manager's job duties include having an assertive but non-aggressive leadership style. You play a large part in determining the agency's use of time and resources in conjunction with our Production Manager and then present the product deliverables to the client. This position reports to our Head of Operations.

You must also develop an understanding of:

• The client's business model and marketing needs

• The marketplace and factors affecting sales

• Advertising techniques from creative, research, and media outreach

Responsibilities:

• Be the primary point of contact and build long-term relationships with Clients

• Facilitate Client Communication through email, phone, online presentations, screen-share, and in-person meetings

• Maintain a knowledge base of all client information

• Act as a client advocate for the internal team

• Work with our Leadership Team to identify and grow opportunities

• Work with Leadership Team and managers to ensure client plans are developed and executed against

• Assist with challenging client requests or issue escalations as needed

• Distill all client requests into actionable tasks for the production team

• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Communicate clearly the progress of weekly/monthly initiatives to internal and external stakeholders

• Prepare reports on account status and present them to the client

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

• Responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships

• Liaise between the customer and internal teams

Qualifications:

• C2 Fluent in English

• 4-year degree or equivalent work experience

• Excellent computer literacy skills

Requirements:

• 3+ years of account management or other relevant experience (an agency background is extra desirable!)

• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level

• Excellent verbal and written communications skills

• Ability to finesse delicate client relationships while driving results

• Experience in delivering client-focused solutions based on customer needs

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Excellent listening, negotiation, and presentation skills

• Deep digital understanding

• Self-motivated and able to thrive in a results-driven environment

• Natural relationship builder with integrity, reliability, and maturity

• Ability to prioritize among competing tasks

• Critical thinking and problem-solving skills

• Understanding of website development, marketing, measurement and analytics, content management, digital marketing, and internet technology

• Excellent time and project management skills. You're always looking to find efficiencies in processes

• Keen attention to detail and adherence to deadlines

• Expert in Microsoft Office Suite and Google Workspace Suite 

Who We Are

Giant Propeller is The Brand Growth Agency, and our mission is to grow the emerging brands of tomorrow. We are a fully remote, full-service digital marketing agency, working with clients ranging from startups to established companies, partnering with CEOs, founders, and key stakeholders to help propel their brand and business to the next level. Think of us as a one-stop-shop where brand & campaign strategy, content production, and media buying collaborate under the same (virtual) roof. 

Our highly unique service model was designed to enable us to become a seamless extension of our Clients’ business and act as their full-service marketing department. As a team of 20+ specialists covering the full spectrum of marketing, we provide unique access to creating successful business growth. 

Our mentality is that we are every brand that we partner with.

Life at Giant Propeller

Although we’re fully remote, we stay connected, engaged, and informed, thanks to technology such as Slack, Google Meet, and Mavenlink. We’re a small but mighty team, with people in 7 states, 4 countries, and on 3 continents. 

We’re informal but professional. We love innovation and continuous learning at all levels so we stay highly engaged and better able to service our eclectic range of clients. We like to celebrate wins — no matter how big or small — and we’re big on peer recognition and collaboration. 

Plus, unlike some companies, we actually encourage work/life balance and strive to support our employees’ mental, physical, and emotional well-being. We want people to be able to rest, rejuvenate, and relax so they’re able to do their best work.

www.giantpropeller.com

Giant Propeller is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, citizenship status, religion, creed, age,  physical or mental disability, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation,  gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by federal, state, or local law.