Product Manager, DashOps (f/m/x)

In short: Full-time position. Europe remote or Berlin, please only apply if currently residing in the EMEA area (EU or UK preferred).

😍 We are Gigs

• Gigs is the world's first telecom-as-a-service platform. We’ve built for telecommunications what Stripe built for payments, and enable companies to seamlessly launch their own branded phone plans:

  • Businesses can attract and monetize new users, create smooth customer journeys, and unlock new revenue streams.

  • Consumers can go from sign-up to talking and browsing in under 3 minutes.

• Gigs empowers innovators from various industries. From fintechs providing branded phone plans alongside their payment cards, retailers offering subscriptions bundled with their mobile devices, to HR platforms enabling businesses to issue employee phone plans with just a tap, our telecom operating system provides everything companies need to embed connectivity.

• We’re backed by Google’s Gradient Ventures and Y Combinator, along with prominent business angels and investors including the CEOs of Uber, DoorDash, and Instacart. As part of Gigs, you will have access to world-class advisors, resources, and support that will help us navigate our rapid growth.

• Gigs was part of the YC W21 and YC Growth W23 batches and raised a $20MM Series A.

🔧 The position

The Dashops Product Manager will take over and drive the product roadmap needed to enable the kind of simple telecom operations & support that will allow Gigs and our customers to scale sufficiently to unlock the next 100-250M$ in ARR.

To do so, this person must deeply understand the operations of Gigs’ and be able to identify and ruthlessly prioritize the highest impact improvements for Gigs’ and our customers. Regulatory compliance across geographies is a foundational part of the Gigs offering, and this role is central to building this into our products and APIs.

To be successful, you must be skilled at product discovery, creating easy UX flows, writing clear copy, communicating with customers as well as cross-functionally, managing projects, creating roadmaps, prioritizing, influencing executives, and understanding legal compliance requirements. Our view is that dashboard and operational products shouldn’t be boring, and infusing beauty, creativity and a bit of fun into our products is part of this role, too.

Key responsibilities include:

• Build simple, lean, and effective workflows solving the most critical operational jobs to be done in collaboration with designers, engineers, customers, the compliance-, and the business development team

• Identify and remove internal and customer time sinks and costly manual work with tools and automation

• Understand and bake in compliance into the Gigs platfom across geographies

• Prioritize a roadmap of features, balancing short term benefit and long term vision

• Influence decisions higher up in the org structure and across teams

👟 About you

→ We know that perfect candidates don’t exist. Even if not all of this applies to you, we’d love to learn more about you. 🦄

• Bachelor’s degree or equivalent practical experience.

• At least 5 years of experience in product management

• Excellent analytical, communication and problem-solving skills

• Hands on mentality: You take ownership and move projects forward while keeping everyone in the loop, over-communicating in a remote work environment.

• Able to juggle many competing priorities at once without getting overwhelmed

• Empathy for our customers, internal operations, and customer support teams

• Fluency with data: You are familiar with data analytics tools and able to conduct your own analysis to prioritize features and show their impact.

• You are able to quickly dive into the world of telecom, operations and support and understand your users and their needs well

• You enjoy working with cross-functional teams and managing complex projects.

Bonus points if:

• You have worked in the telecommunications space before

• You have worked in a team that enabled support or operations team before and product-managed internal or support tooling

• You have worked in a fast-growing, startup before

• You have worked in a remote environment before

• You are familiar with Figma and have worked in a kanban-style environment

🌱 Our offer

Competitive compensation

Gigsters receive competitive salaries and stock options that are tax-free until exercised so that everyone can be a true owner in Gigs.

World-class perks

We provide comprehensive benefits.

In addition to your compensation package, you’ll receive stellar perks to help you do the best work of your life:

• Competitive paid vacation days each year

• Reimbursements to upgrade your workstation

• A learning and development stipend to help you reach new heights in your career

• And, of course, a free phone and data plan

And more

Gigs is remote-friendly, but we strongly believe in the value of in-person interactions. That's why we've built unique experiences to help Gigsters strike the perfect balance:

• Gigs Pads: Our curated collection of beautiful homes around the world, for when you want to collaborate with teammates in person or need a work-cation getaway. Available for you to enjoy in San Francisco, London, and Berlin.

• Gigs Republic: Twice a year, we bring the entire company together for great food, lots of laughter, and tons of fun activities. It’s always in some sunny places, so don’t forget your sunglasses.