UX Program Manager

Are you an experienced UX manager or program lead looking for a new challenge and an opportunity to set up and support the development of a new UX program at Global App Testing? If you are an ambitious person, ready to help define the future of GAT’s UX offerings, we have the perfect job for you!

We are looking for a UX program manager who would be excited by the opportunity to take on driving GAT’s UX strategy and program, as well as provide day-to-day support and management of our current UX researchers and projects.

Requirements

At Global App Testing, we are client-obsessed, and this role is vital in ensuring we forge outstanding and excellent strategic relationships with our clients. We believe that a deeply engaged customer is a happy customer, and a happy customer is a life-long customer.

Core responsibilities

• Lead the development of:

  • UX testing methodologies and deliverables

  • Building out UX resources, tools and processes

  • Implementation of UX tools

• Ensure the success of:

  • Individual UX projects for our clients

  • Delivery of In-Market UX programs for our clients

• Build a service delivery framework for the provision of UX services, including

  • Unmoderated studies

  • Moderated studies

  • Focus groups or User Interviews

  • Other UX testing solutions

• Lead the development of new UX solutions within GAT

  • Piloting and developing new formats for UX testing/research

  • Implementing and maturing new UX testing solutions

• Lead the hiring and management of UX researchers or freelancers to support the growth of GAT’s UX program, including;

  • Freelance local UX researchers or moderators

  • Internal GAT UX researchers

  • Other roles supporting the UX program at GAT

• Support the development of GAT’s UX deliverables, including:

  • Building a framework for and conducting thematic analysis

  • Qualitative data analysis and synthesis

  • Pattern and trend analysis

  • Creating UX reports and summaries

• Maintaining and developing an excellent partnership with clients who you will be overseeing the delivery of UX services for.

  • Constant communication with all the involved parties

  • Mutual agreement on study goals, timeline and criteria and execution approach.

  • Building strong relationships with client stakeholders

  • Optimisations coming from end-to-end system analysis between GAT & Clients

  • Problem mitigation and escalation

• Build internal expertise at GAT in UX/Usability testing.

  • Supporting the training and development team members who are working on UX projects

  • Creating and maintaining training materials and resources for the UX program

• Working closely with cross-functional teams to identify and evaluate research topics.

• Coordinate with stakeholders (internal and external) to ensure project delivery

• Monitor and report on the progress of the project to all stakeholders

What you'll learn

• First-hand experience delivering global UX programs

• How to deliver impact to customers

• Develop and grow your skills

What we're looking for

• 3+ years of UX research experience, including using qualitative and quantitative research methods and applications

• 2+ years of experience of managing or leading a team.

• Experience in conducting interviews, contextual inquiry, surveys, usability testing, card sorting, etc.

• Experience in setting up and moderating qualitative interviews with minimal supervision

• Ability to work independently and research solutions

• Self-motivated and self-managing, with strong organisational skills.

• Experience working with UX tools including but not limited to Qualtrics

• Ability to quickly and effectively share research results

• Ability to perform all research-related tasks including research, planning, evaluating, and iteration

• Ability to formulate specific, answerable, and practical questions

• A strong desire for creative problem-solving with a positive attitude

• Excellent time-management skills

• Experience in managing multiple projects

• Ability to present things visually

• Experience working in a fast-growth startup with its autonomy and urgency.

• A growth mindset that supports continuous learning and improvement.

• A great attitude towards co-workers and management to put forth requirements and observations in a professional manner

You will likely have

• Critical thinking and great problem solving skills

• Fantastic communicator, whether that’s within your reporting up (to management) and sideways (to stakeholders and the company, colleagues or your team) in an inspirational, clear and effective manner.

• You enjoy building trusting relationships and helping clients to grow.

You are the type of person who

• Is an enthusiastic and creative team player who gets excited about solving client problems, advising, and taking ownership and testing new ideas to solve challenges.

• You thrive in a fast-paced environment with clear and common goals, and have succeeded in high-performing, communicative, cross-functional teams through influence and understanding, always ensuring customers are inspired to engage.

• You like to continuously improve the way you and others around you work.

Benefits

• Private Healthcare Insurance

• 25 days of paid holiday

• Meal tickets

• Flexible working location and hours

• Educational assistance and career development